Help us improve Answers HQ! Take Survey No, Thanks

Re: sims 4 cats and dogs hardware not supported

by Bluebellflora
Reply

Original Post

Highlighted

sims 4 cats and dogs hardware not supported

★★ Novice

Hi, this is my first post so apologies if this is in the wrong place.

so, i installed the sims 4 through origin along with a bunch of other expansion packs, stuff packs and game packs and it all worked fine and ran with no issues except having to run it with the  legacy edition. After playing for a bit and running smoothly i decided to get the sims 4 cats and dogs, i bought and installed it through origin like the others with no problem, when i tried to run it this popped up

 

Hardware does not support running The Sims 4.

 

[89306149:bc6bb669:00000086:00000000]

 

and wouldn't start up, i can still run the sims 4 base game and other add ons if i start up the game with the base game rather than through the cats and dogs starter.

 

is there anything i can do? i assume it's to do with my mac specs? so i'll add those just in case but everything else appears to run fine, i spent a lot of money and it's my favourite expansion so id love to be able to actually play it.

Message 1 of 8 (401 Views)
Highlighted

Re: sims 4 cats and dogs hardware not supported

@pinkpsycho115

Thanks for the specs, always really helpful Standard smile

Is there no other number in the error message, is that it? Could you add a screenshot?

Do you play with CC/Mods?

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to
Message 2 of 8 (383 Views)
Highlighted

Re: sims 4 cats and dogs hardware not supported

★★ Novice

 This is what pop ups, and after that just a white screen which loads for a minute or two then closes again.

i don't play with any CC/mods just the base game and some of the add ons like city living. 

 

Message 3 of 8 (372 Views)
Highlighted

Re: sims 4 cats and dogs hardware not supported

@pinkpsycho115

Thanks. Would you mind PM'ing me the error message in full without the info covered up? I've temporarily opened my inbox Standard smile

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to
Message 4 of 8 (342 Views)
Highlighted

Re: sims 4 cats and dogs hardware not supported

Message 5 of 8 (327 Views)
Highlighted

Unable to install Expansion pack for sims 4

★★ Newbie

We are trying to install an extension pack to our Sims 4.  And we are getting this error code

"[89306149:bc6bb669:00000086:00000000]". We have a MacBook with all of the correct requirements.

 

Please help.  Our e-mail is [edit: email address removed]

 

Thanks

Message 6 of 8 (262 Views)
Highlighted

Re: Unable to install Expansion pack for sims 4

@LeahXGamePlayz 

 

Merged your post into this on on the same issue. Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

 

Could you also please try the super repair referenced in my previous post.


The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to
Message 7 of 8 (205 Views)
Highlighted

Re: Unable to install Expansion pack for sims 4

★★ Newbie
@LeahXGamePlayz if its sorted plz tell me how t do t
Message 8 of 8 (91 Views)
Twitter Stream