sims 3 unknown error occured

[TMCedez]

I have the physical copy of the sims 3 i put it in my mac and waited for it to install it installed and when i went to open it i got 

"unknown error occured"

no launcher no anything I havent even added on any expansions to the computer yet just sims 3 and it wont do anything, When i open the sims folder its empty.

my mac is 

MacBook Pro (15inch, early 2011)

Processor 2.3 GHz Intel core i7

Memory 8 GB 1333 MHZ DDR3

Startup Disk Macintosh HD

Graphics  Intel HD Graphics 3000 512 MB

How do i fix this problem when the disk itself says mac on it .....

i just want to be able to play an add my expansion packs which i have the hardcopies of also

please help

[EA_Mai]

Hi @TMCedez,

I'm sorry to read you are having issues to play your game I recommend you to install the game through Origin instead of your DVD, that might help with your issue

You would need to redeem your code in your EA Account, uninstall the disc version of the game from your Mac and then use the Origin Client to download the game.

Let us know if you have any questions!

-Mai

[TMCedez]

I own The Sims 3 no other wording under it, so which sims would i be clicking to download again  through origin? I believe all these are expansions? 

[EA_Mai]

Hi @TMCedez,

Are you looking for it in your Game Library? You should only see your registered games in there. In this case, if you only own The Sims 3, that's the only one you should have in your Game Library:

-Mai

[TMCedez]

2 of my expansions packs the codes have faded away on the papers as ive had these hardcopies since new. How do i go about playing these games again?

[EA_Mai]

Hi @TMCedez,

Have you uninstalled those games from the computer already?

-Mai

[TMCedez]

Yes...?

[EA_Mai]

Ok @TMCedez, could you tell me which packs are you having this issue with?

[TMCedez]

The sims Unleashed expansion pack

The sims superstar

and the sims vacations

[EA_Mai]

Oh, I understand, @TMCedez. However, those packs are not for The Sims 3 but for The Sims 1, and being older, can't be redeemed nor installed through Origin.

Those can only be installed using your DVDs.

-Mai