I have a MacBook Pro 2019 macOS Mojave version 10.14.6. TS4 has been working since I bought the computer a month ago, but all of a sudden when I launched TS4 this evening a window popped up saying "Unrecognized Video Card." At first all the files except "Electronic Arts>The Sims 4" were deleted but then reappeared; however, all my downloaded CC in the Mods folder was gone. All of the games system requirements have been met, I tried to reinstall it, and I even repaired it inside Origin. I was thinking about restoring my computer to factory mode since there's not really anything on it. I honesty don't know what to do. I've been looking online but not sure what anything means. Please, help!
Thanks 🙂 Your Intel chip isn't showing in the GraphicsCards.sgr file (Found:0) although it's showing as supported (Supported:1). Lets add it and see if that helps.
Right click on the game in your Applications folder and select Show Package Contents
Open the Contents folder then open the GraphicsCards.sgr file with TextEdit
Hit CMD and F to bring up the search bar in the file and type in 0x5926 then Enter/Return. It should highlight that Device ID, the full line will show
card 0x5926 "Intel (R) HD 640" $cardLevelMedium $resolutionMedium
Click at the end of that line and hit Enter/Return to create a new blank line underneath it, like this:
Copy and paste this in that empty line:
card 0x3ea6 "Intel (R) HD 645" $cardLevelMedium $resolutionMedium
Close the file then launch your game and check to see if the issue is still there. After closing your game open the Config file again and see if the value is Found:1, Supported:1
Regarding your Mods not showing up, are your saves loading ok?
Please could you click on your Mods folder once to select it then go to File > Get Info. Under the General > Where section near the top of the info window please copy and paste the location of your Mods folder here.
Could you also please open the Config.log file in the Sims 4 folder and copy and paste the lines under the === Graphics device info === section here.
Thanks 🙂 Your Intel chip isn't showing in the GraphicsCards.sgr file (Found:0) although it's showing as supported (Supported:1). Lets add it and see if that helps.
Right click on the game in your Applications folder and select Show Package Contents
Open the Contents folder then open the GraphicsCards.sgr file with TextEdit
Hit CMD and F to bring up the search bar in the file and type in 0x5926 then Enter/Return. It should highlight that Device ID, the full line will show
card 0x5926 "Intel (R) HD 640" $cardLevelMedium $resolutionMedium
Click at the end of that line and hit Enter/Return to create a new blank line underneath it, like this:
Copy and paste this in that empty line:
card 0x3ea6 "Intel (R) HD 645" $cardLevelMedium $resolutionMedium
Close the file then launch your game and check to see if the issue is still there. After closing your game open the Config file again and see if the value is Found:1, Supported:1
Regarding your Mods not showing up, are your saves loading ok?
So, inside the the Config.log file it does show "Found: 1, Supported: 1," but my saved household is not showing in the game or library. Does this mean it's not fully fixed, or has everything been resolved? I don't mind losing everything and downloading and replacing it as long as it doesn't crash again.
Hello, I have followed all of the above instructions with inserting
card 0x8a5c "Intel Iris Plus Graphics" $cardLevelMedium $resolutionMedium
into my GraphicsCards.sgr file but it is still not registered in my config.log. I think I just might have a slight wrong bit of code as I was using the info for a MacBook Air and I have a 2020 MacBook Pro 13 inch.
Here is my info:
=== Application info === Name: Sims4 Version: 1.62.69.1220 Build: Release === Rating info === GPU: 5 GPU Memory: 4 CPU: 3 RAM: 4 CPU Speed: 2000 Threading: 3 Adjusted CPU: 3000 RAM: 16384 Adjusted RAM: 15872 Cores: 4 === Machine info === OS version: Mac OS X Version 10.15.4 (Build 19E2269) OS prod type: OS major ver: 10 OS minor ver: 15 OS SP major ver: OS SP minor ver: OS is 64Bit: 1 CPU: MacBookPro16,2 Brand: Intel(R) Core(TM) i5-1038NG7 CPU @ 2.00GHz Family: 8 Model: 7 Cores: 4 HT: 1 x64: 1 Memory: 16384MB Free memory: 3869MB VA space: 4095MB
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I have a MacBook Pro 2019 macOS Mojave version 10.14.6. TS4 has been working since I bought the computer a month ago, but all of a sudden when I launched TS4 this evening a window popped up saying \"Unrecognized Video Card.\" At first all the files except \"Electronic Arts>The Sims 4\" were deleted but then reappeared; however, all my downloaded CC in the Mods folder was gone. All of the games system requirements have been met, I tried to reinstall it, and I even repaired it inside Origin. I was thinking about restoring my computer to factory mode since there's not really anything on it. I honesty don't know what to do. I've been looking online but not sure what anything means. Please, help!
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I have a MacBook Pro 2019 macOS Mojave version 10.14.6. TS4 has been working since I bought the computer a month ago, but all of a sudden when I launched TS4 this evening a window popped up saying \"Unrecognized Video Card.\" At first all the files except \"Electronic Arts>The Sims 4\" were deleted but then reappeared; however, all my downloaded CC in the Mods folder was gone. All of the games system requirements have been met, I tried to reinstall it, and I even repaired it inside Origin. I was thinking about restoring my computer to factory mode since there's not really anything on it. I honesty don't know what to do. I've been looking online but not sure what anything means. Please, help!
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\"Unrecognized Video Card\" MacBook Pro","moderationData":{"__ref":"ModerationData:moderation_data:10974245"},"body":"
Please could you click on your Mods folder once to select it then go to File > Get Info. Under the General > Where section near the top of the info window please copy and paste the location of your Mods folder here.
\n\n
Could you also please open the Config.log file in the Sims 4 folder and copy and paste the lines under the === Graphics device info === section here.
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Mods Folder
File> Get Info
Where: iCloud Drive> Documents> Electronic Arts> The Sims 4
Thanks 🙂 Your Intel chip isn't showing in the GraphicsCards.sgr file (Found:0) although it's showing as supported (Supported:1). Lets add it and see if that helps.
\n\n
\n
Right click on the game in your Applications folder and select Show Package Contents
\n
Open the Contents folder then open the GraphicsCards.sgr file with TextEdit
\n
Hit CMD and F to bring up the search bar in the file and type in 0x5926 then Enter/Return. It should highlight that Device ID, the full line will show \n
card 0x5926 \"Intel (R) HD 640\" $cardLevelMedium $resolutionMedium
\n
\n
Click at the end of that line and hit Enter/Return to create a new blank line underneath it, like this:
\n
\n
\n
\n\n
\n
Copy and paste this in that empty line:
\n
\n
card 0x3ea6 \"Intel (R) HD 645\" $cardLevelMedium $resolutionMedium
\n\n
\n
Close the file then launch your game and check to see if the issue is still there. After closing your game open the Config file again and see if the value is Found:1, Supported:1
\n
\n
Regarding your Mods not showing up, are your saves loading ok?
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So, inside the the Config.log file it does show \"Found: 1, Supported: 1,\" but my saved household is not showing in the game or library. Does this mean it's not fully fixed, or has everything been resolved? I don't mind losing everything and downloading and replacing it as long as it doesn't crash again.
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They are two completely unrelated issues. Your iCloud Drive setup is storing your Sims 4 folder in the cloud, you need to store it locally - https://bluebellflora.com/2017/02/06/sims-3-and-sims-4-not-loading-save-games/","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-03-02T14:45:12.295-08:00","lastPublishTime":"2020-03-02T14:45:12.295-08:00","metrics":{"__typename":"MessageMetrics","views":1388},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10974244/message:10974249","repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10974250":{"__typename":"ModerationData","id":"moderation_data:10974250","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10974250":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1717500"},"id":"message:10974250","revisionNum":1,"uid":10974250,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10974249"},"conversation":{"__ref":"Conversation:conversation:10974244"},"subject":"Re: \"Unrecognized Video Card\" MacBook Pro","moderationData":{"__ref":"ModerationData:moderation_data:10974250"},"body":"@Bluebellflora Okay, thank you so much for your help😊 I didn't know what to do with that situation.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"100","kudosSumWeight":2,"postTime":"2020-03-02T15:06:44.053-08:00","lastPublishTime":"2020-03-02T15:06:44.053-08:00","metrics":{"__typename":"MessageMetrics","views":1381},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10974244/message:10974250","repliesCount":0,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:1342496":{"__typename":"User","id":"user:1342496","uid":1342496,"login":"mbattleson","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-08-12T09:13:37.483-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-11.svg?time=1721239713000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:1342496"},"ModerationData:moderation_data:10974251":{"__typename":"ModerationData","id":"moderation_data:10974251","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10974251":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1342496"},"id":"message:10974251","revisionNum":1,"uid":10974251,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"AcceptedSolutionMessage:message:10974247"},"conversation":{"__ref":"Conversation:conversation:10974244"},"subject":"Re: \"Unrecognized Video Card\" MacBook Pro","moderationData":{"__ref":"ModerationData:moderation_data:10974251"},"body":"
Can you help me with mine? I am getting the same error after switching to a new MacBook Air.
=== Machine info === OS version: Mac OS X Version 10.15.4 (Build 19E287) OS prod type: OS major ver: 10 OS minor ver: 15 OS SP major ver: OS SP minor ver: OS is 64Bit: 1 CPU: MacBookAir9,1 Brand: Intel(R) Core(TM) i3-1000NG4 CPU @ 1.10GHz Family: 8 Model: 7 Cores: 2 HT: 1 x64: 1 Memory: 8192MB Free memory: 51MB VA space: 4095MB User: mbattleson Computer: Mollys-MacBook-Air === Graphics device info === Number: 0 Name (driver): Intel Iris Plus Graphics Name (database): [Found: 0, Supported: 1] Vendor: Intel Chipset: Vendor: 8086, Device: 8a5c, Board: 0000020d, Chipset: 0007 Driver: macOS Metal driver, Version: 0.0.0.0 Driver version: 0 Monitor: 00000000 Texture memory: 1536MB Vertex program: 3.0 Pixel program: 3.0 Hardware TnL: 0 Opt. features: -d24s8
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Same instructions apply as detailed in my post above, only the text you need to enter into the GraphicsCards.sgr file should be:
\n\n
card 0x8a5c \"Intel Iris Plus Graphics\" $cardLevelMedium $resolutionMedium
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Thank you!
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Hello, I have followed all of the above instructions with inserting
card 0x8a5c \"Intel Iris Plus Graphics\" $cardLevelMedium $resolutionMedium
into my GraphicsCards.sgr file but it is still not registered in my config.log. I think I just might have a slight wrong bit of code as I was using the info for a MacBook Air and I have a 2020 MacBook Pro 13 inch.
Here is my info:
=== Application info === Name: Sims4 Version: 1.62.69.1220 Build: Release === Rating info === GPU: 5 GPU Memory: 4 CPU: 3 RAM: 4 CPU Speed: 2000 Threading: 3 Adjusted CPU: 3000 RAM: 16384 Adjusted RAM: 15872 Cores: 4 === Machine info === OS version: Mac OS X Version 10.15.4 (Build 19E2269) OS prod type: OS major ver: 10 OS minor ver: 15 OS SP major ver: OS SP minor ver: OS is 64Bit: 1 CPU: MacBookPro16,2 Brand: Intel(R) Core(TM) i5-1038NG7 CPU @ 2.00GHz Family: 8 Model: 7 Cores: 4 HT: 1 x64: 1 Memory: 16384MB Free memory: 3869MB VA space: 4095MB
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