August 2018
About 5 days ago the Sims 4 had fully downloaded on my macbook air. It worked perfectly fine until today when it said;
'The Sims 4 cannot be opened because of a problem'
Thats it. It wouldn't give me anymore information. Someone told me to go through the files of the app and remove the one in MacOS called the sims 4. I did this and the app disappeared. Now I'm trying to redownload it but every time it says 'Preparing' and then says it will ask me for permission but it never does. Then it just stops downloading altogether. Then, to make it worse, origin won't quit no matter how many times I force quit it, and now I can't restart my laptop until it quits. Help, please!!
Solved! Go to Solution.
August 2018
@gddd05 I'm not sure how you're trying to force-quit, but hitting command-option-esc and then selecting Origin should do the trick. If it doesn't, you can force-restart your mac by holding down the power key for a few seconds, although this is not something that should be done regularly. After you restart, you can run the Origin reset tool for macs.
https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
Then, make sure that TS4 is not showing in your Applications folder. If it is, here are Bluebellflora's instructions on how to uninstall the game, taken from her website:
After you've redownloaded TS4, it's a good idea to move your entire game folder out of Documents and onto your desktop. Then launch the game again, and a clean folder will spawn. If you can play a new game in this folder, and everything is working as it should, you can start moving your saves and other content into it form your old folder.
August 2018
@gddd05 I'm not sure how you're trying to force-quit, but hitting command-option-esc and then selecting Origin should do the trick. If it doesn't, you can force-restart your mac by holding down the power key for a few seconds, although this is not something that should be done regularly. After you restart, you can run the Origin reset tool for macs.
https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
Then, make sure that TS4 is not showing in your Applications folder. If it is, here are Bluebellflora's instructions on how to uninstall the game, taken from her website:
After you've redownloaded TS4, it's a good idea to move your entire game folder out of Documents and onto your desktop. Then launch the game again, and a clean folder will spawn. If you can play a new game in this folder, and everything is working as it should, you can start moving your saves and other content into it form your old folder.
August 2018