simsr

[Bluebellflora]

@Luvevul

There are issues with the game and Monterey - https://answers.ea.com/t5/Technical-Issues-Mac/macOS-Monterey-and-new-Sims-4-update-crashing-problem...

A lastCrash report is far more helpful, if you have one in the Sims 4 folder from when it last happened that would be really helpful. Just remove the xml from the first line then copy/paste it here.

[SimQARobo]

Hello @feutzyn 

(Sorry for the delayed response)

Do you see a lastCrash file in \Documents\Electronic Arts\The Sims 4\?

If so, can you share this file?

[Luvevul]

i was on holiday, but here is what you asked for.

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>cf0160b617cf285c62aa1291</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2022-06-15 17:11:06</createtime><buildsignature>Local.Unknown.Unknown.1.89.214.1230-1.200.000.564.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x1189</categoryid><stack> 0x1189 0xe1c9f9 0xf98ecf 0x1f72de 0x64e1 0x1f6b</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 24.56<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xdd4141d5<br />LoadingScreenActiveFlag: 1<br />Origin Version: 10,5,113,50894<br />Modded: False<br />SystemInfo: Mac OS X Version 10.16 (Build 21E258) GPU: Intel Iris Plus Graphics 640 macOS Metal driver 0.0.0.0<br />(baseaddr) 0x7ff8060ed000,'libsystem_platform.dylib' 0x10456e000,'The Sims 4' 0x10456e000,'The Sims 4' 0x10456e000,'The Sims 4' 0x7ff8060d5000,'libsystem_pthread.dylib' 0x7ff8060d5000,'libsystem_pthread.dylib'(/baseaddr)</contextdata></report>

[Luvevul]

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>cf0160b617cf285c62aa1291</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2022-06-15 17:11:06</createtime><buildsignature>Local.Unknown.Unknown.1.89.214.1230-1.200.000.564.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x1189</categoryid><stack> 0x1189 0xe1c9f9 0xf98ecf 0x1f72de 0x64e1 0x1f6b</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 24.56<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xdd4141d5<br />LoadingScreenActiveFlag: 1<br />Origin Version: 10,5,113,50894<br />Modded: False<br />SystemInfo: Mac OS X Version 10.16 (Build 21E258) GPU: Intel Iris Plus Graphics 640 macOS Metal driver 0.0.0.0<br />(baseaddr) 0x7ff8060ed000,'libsystem_platform.dylib' 0x10456e000,'The Sims 4' 0x10456e000,'The Sims 4' 0x10456e000,'The Sims 4' 0x7ff8060d5000,'libsystem_pthread.dylib' 0x7ff8060d5000,'libsystem_pthread.dylib'(/baseaddr)</contextdata></report>  

[Bluebellflora]

@Luvevul

That crash report is from June. Do you have a more recent one?

[celeschul]

@Bluebellflora Hi, I have one.

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>e4367610e80c9c5763120d10</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2022-09-02 14:04:30</createtime><buildsignature>Local.Unknown.Unknown.1.91.186.1230-1.200.000.572.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x25bed7</categoryid><stack> 0x25bed7 0x1c4483b 0x1c21bf0 0x1c21940 0x1c232b1 0x1bda7c1 0x1bdd0ff 0x44128e 0x39c125 0x39b17b 0x34928c 0x331973 0x39ba50 0x39acae 0x34b7f2 0x330b7c 0x39bc5b 0x30e3ec 0x30a59c 0x30fe40 0x39c125 0x39b17b 0x34928c 0x331973</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 93.87<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0x4bebcb10<br />LoadingScreenActiveFlag: 0<br />Origin Version: 10,5,115,51547<br />Modded: True<br />SystemInfo: Mac OS X Version 10.16 (Build 21G83) GPU: Intel Iris Plus Graphics 645 macOS Metal driver 0.0.0.0<br />(baseaddr) 0x7ff819e9d000,'SkyLight' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4' 0x10e4e4000,'The Sims 4'(/baseaddr)</contextdata></report>

I really don't know why this isn't more well known because it's a major issue for those who use MacOS Monterey.

[Bluebellflora]

@celeschul

It's actually much better and has been improved in patches. Your game is modded. Please try a clean game with a new Sims 4 folder and then post a LastCrash report if it still happens.

[celeschul]

@Bluebellflora Is is that the MacOS Monterey is not compatible with mods? That's very frustrating and really shouldn't be the case.

[Bluebellflora]

@celeschul

No of course not but you need to try a clean game. Mods are in the game, not the operating system.

[SimQARobo]

Hello @celeschul 

If you still encounter the crash with an empty Mods folder, would you be willing to share your affected save files?

If so, instructions are here:

https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065...