November 2021 - last edited January 2022 by Bluebellflora
I have just updated my Mac OS system to Monterey. Today I went to play the Sims 4 and was also prompted to update the game. Since doing this I have tried to play 4 times and each time the game has frozen and crashed - the first time it crashed half way through create a sim, the second time towards the start of create a sim, then earlier and earlier until now I can't even get past the first loading page to get to the menu.
I have restarted my computer and tried to look into how to fix this sort of bug but as this seems to be linked to the two updates (perhaps they are not compatible?) I don't want to risk doing anything that will delete files from my game etc.
Any help would be much appreciated.
November 2021
Follow these steps to launch a new clean game - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...
How is it? Which exact model Mac do you have?
November 2021
Thanks, I'll take a look and give that a try...
Mine is a MacBook Air (Retina, 13-inch, 2020) 8 GB memory and Intel Iris Plus Graphics 1536 MB
November 2021
November 2021
did you figure it out??? im having trouble
November 2021
I’m also having this issue with the new OS Monterey. I had to uninstall and reinstall sims 4 to update my OS so it’s a blank slate in terms of what’s in the sims 4 folders. I have no mods or cc please tell me someone has worked this issue out
November 2021
I'm unsure at the moment. I played last night and it seemed to work fine throughout so fingers crossed.
Here is what I did (although I don't know if it's what made the difference) -
1. I was having issues with my Safari too so I cleared all caches and cookies from my web browser.
2. Re-login to Origin.
3. Repaired Sims 4 in Origin as per Bluebellflora's suggestion
4. Force quit Origin.
5. Restarted computer.
I still couldn't work out how to disable Origin in game as was suggested to me. I also have no mods/CC.
Hopefully it was/is just a case of Origin/The Sims catching up with the software update.
November 2021 - last edited November 2021
Hello @jealth16 @emcandIe @Elli359
Do any of you happen to have a lastCrash.txt that was recently created in \Documents\Electronic Arts\The Sims 4\ ?
If so, could you send that to me?
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November 2021 - last edited November 2021
No I don't sorry. My games don't actually crash more so they freeze after about five minutes of actually being in a sim world i.e. not in cas or in a loading screen. It doesn't unfreeze and just gives me the spinning loading wheel of death until i eventually just force quit the sims.
I've never had this issue before (except for the odd once or twice but it's never consistently), it's only started happening once I updated my mac to the Monterey OS.
November 2021