macOS 11 Big Sur and the Sims 4

[Nyyerd]

The same thing is happening to me! I am so confused.

[ih8sushi]

@Bluebellflora My sims family won't go past the load screen once you pick your family then click to begin game. Worked before Mac BigSur and now nadda.

[Bluebellflora]

@ih8sushi 

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

Have you tired a new clean game by moving your Sims 4 folder to the desktop?

[ih8sushi]

@Bluebellflora I have a MacBook Pro 15 inch, 3.1 GHz Quad Core Intel Core i7, 16 GB Memory 2133 MHz, Intel HD Graphics 630 1536MN running macOS Big Sur. I don't want to do a fresh reinstall because I've been playing one family for several generations (years worth). I don't want to loose that family. When my original family failed to load after selecting it, I tried starting a new family to see if I could at least get to the loading screen. I managed to create a character, give it a name and such then clicked to the next segment where you pick a neighbourhood but none of the neighbourhoods loaded. All the text around it loaded with exception of all the neighbourhoods. I tried to save but it failed and therefore lost the new character I tried to create.

[Bluebellflora]

@ih8sushi

Which dedicated GPU does your Mac have and which year is the model?

You won't lose the family because all your data will be in the Sims 4 folder you move. If one of your saves is broken it is the only way to properly test. This explains the troubleshooting method better - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...

[ih8sushi]

@Bluebellflora Okay just finished moving the folder over to the desktop and it still doesn't load past the neighbourhoods. None of them will display other than the text.

[Bluebellflora]

@ih8sushi

Ok. Repair the game a couple of times and see if that helps.

[ih8sushi]

@Bluebellflora unfortunately it still doesn't work. I guess I will just wait for a patch. I'm sure I can't be the only one it's happening to

[Izack20311]

I have same issue.

[hellerhippo]

@chelllygirl Hey, I have tried downloading many times but when signing in, i reach a screen that says "well that didn't go as planned". I cannot get passed this