mac sims legacy update and error message

[domh999]

Same thing, it didn't help. I'm obviously not the only one with this issue, why EA does not fix it? 

[Bluebellflora]

@domh999

You're certainly not the only one but there haven't been any other recent reports, not like that old thread when it was finally fixed.

[SimQARobo]

@domh999 

We will look into this.

[domh999]

Here is the most recent update: I have deleted the Sim Apps and folder from the App folder. Then I went to Origin and reinstalled everything. All game and adds on included LE reinstalled properly. I was able to play the game BUT ONLY IN ENGLISH. If I switch the language to French (game and Origin, or game only) i get the same error message. My daughter is playing the game and she doesn't speak english. What can I do?

[SimQARobo]

@domh999 

Have you tried setting Origin to non-Canadian French?  This sounds similar to an old bug where Sims 4 wouldn't start if Origin and the game were different non-English languages.  Since the game itself doesn't technically support Canadian French, there may be a bug when Origin is in Canadian French and the game is in French.

[domh999]

I have checked again and Origin is in French (not the Canadian French), and the game is in French. I have tried my system in French from France too. 

[SimQARobo]

@domh999 

OK thank you for checking.  We're looking into this.

[SimQARobo]

Hello again @domh999 

What macOS are you using?

EDIT: Also, can you please file an Origin Error Report and send me the Report ID?

Instructions on how to send an Origin Error Report are here:

https://help.ea.com/en-ca/help/origin/origin/how-to-use-origin-error-reporting/

[domh999]

I have an iMac 2,7 GHz Intel Core i5 with High Sierra version 10.13.6 (17G14019)

The report ID is 1212060e400f603f

[SimQARobo]

@domh999 

Thank you!