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Re: mac sims legacy update and error message

by Bluebellflora
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mac sims legacy update and error message

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I was able to play Sims 4 Legacy since several months (after a lot of weird manipulations...) But now Origin ask me to update the Sims game. I click updates, it takes only a few seconds, then it says The game is up to date, click on Close, but it stil asking for an update. The worst is that I cannot play anymore, I have this message again: 

Unable to start: Initialization error at start up.[135dec40:90f690cf:00000075:495f32a0] I have tried all steps suggested in this forum (delete origin, reinstall it, repair the game, etc... stil does not work. 

The way EA is treating owners of older mac is not acceptable... 

Can someone have a solution??
Thank you

Message 1 of 22 (570 Views)
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Re: mac sims legacy update and error message

@domh999 

 

Even though the game appears to update, the LE doesn't receive any updates. Are you sure you are running the Legacy Edition? Could you attach the Config.log file from the Sims 4 folder to a post here.


The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
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Message 2 of 22 (531 Views)
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Re: mac sims legacy update and error message

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I think so. If I go to to Additional Content (from Origin), then Legacy status is Installed, I click on Play and it requiers the update. 

Where is the config.log file? I Cannot find it.

Thank you

Message 3 of 22 (506 Views)
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Re: mac sims legacy update and error message

@domh999

In your Documents > Electronic Arts folder there should be a Sims 4 folder/Sims 4 Legacy Edition folder, depending on which version you are running. The config file will be in there.

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 4 of 22 (499 Views)
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Re: mac sims legacy update and error message

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Here it is

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Message 5 of 22 (476 Views)
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Re: mac sims legacy update and error message

@domh999

Thanks. Can you try repairing the game?

Which language do you have the game set to and which language is Origin set to?

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 6 of 22 (406 Views)
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Re: mac sims legacy update and error message

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I tried reparing  the game several times, tried it again just now, didn't help. System, Origin and Sims are in Canadian French. 

Message 7 of 22 (367 Views)
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Re: mac sims legacy update and error message

@domh999

Can you change Origin and the game to English and see if that works?

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Please do not PM me unless I ask you to
Message 8 of 22 (359 Views)
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Re: mac sims legacy update and error message

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didn't work; I switched the system langage to English too, to be sure, still same problem. Here is what I found out: 

- When Origin is connected: I'm stuck in the Update loop. Ask to update, run the update, then ask for udtate again

- When Origin is in the OffLine mode, I have the message Unable to start: Initialization error at start up.[135dec40:90f690cf:00000075:495f32a0]

Message 9 of 22 (331 Views)
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Re: mac sims legacy update and error message

@domh999

This was an issue back when the LE was released - https://answers.ea.com/t5/Technical-Issues-Mac/Re-Sims-4-Initialization-error-at-startup-Legacy-Edit... and was related to language files. Can you do a manual reset of Origin and see if that fixes it - https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to
Message 10 of 22 (298 Views)
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