Help us improve Answers HQ! Take Survey No, Thanks

journey to Batuu pack not loading

by maticspawn
Reply

Original Post

Highlighted
Accepted Solution

journey to Batuu pack not loading

[ Edited ]
★★ Novice

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? (UPDATED) 1.66.139.1620
What expansions, game packs, and stuff packs do you have installed? Games Pack: Legacy Sims and Star Wars: Journey to Batuu
Steps: How can we find the bug ourselves? My son can't seem to get to the Star Wars: Journey to Batuu component while playing the game...
What happens when the bug occurs? As Above, we have downloaded the Star Wars: Journey to Batuu Games Pack and we can't get to it..
What do you expect to see? Some way to get to the Games Pack... as the purchased product indicated.. We have gone through all the ways indicated via all the weblinks/blogs and still can't seem to get where they are suggesting we can get to it..
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Happened once we purchased and downloaded the Star Wars: Journey to Batuu GAMES PACK..

We currently have Sims 4 on my iMac and my son wanted to download the lastest GAME PACK -> Star Wars: Journey to Batuu, so I purchased the product and we downloaded it, no issues there.. However, we are not able to get to the land of Batuu using any method outlined anywhere...

 

 

Message 1 of 11 (803 Views)

Accepted Solution
Highlighted

Re: journey to Batuu pack not loading

@maticspawn

Thanks. Yes, you need to run the Legacy Edition as your Mac does not support Metal. You will not be able to run Journey to Batuu. Maybe see if EA will give you a refund? https://help.ea.com

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to, I won't reply

View in thread

Message 8 of 11 (674 Views)

All Replies
Highlighted

Re: journey to Batuu pack not loading

Hero
@maticspawn You're saying you're using the legacy edition of the game. The pack doesn't run with that.

Could you please enter your game version ?

Here's instructions: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-does-this-forum-work/m-p/8775353#M124496 to check if that's the problem.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 2 of 11 (780 Views)
Highlighted

Re: journey to Batuu pack not loading

@maticspawn

Link to more info on the Legacy version and incompatible packs - https://answers.ea.com/t5/Technical-Issues-Mac/The-Sims-4-Legacy-Edition-thread/td-p/8420037

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to, I won't reply
Message 3 of 11 (770 Views)
Highlighted

Re: journey to Batuu pack not loading

★★ Novice
@crinrict So I have updated the version number (1.66.139.1620), so should i then un-install the Legacy Pack, so I am able to use the Star Wars: Journey to Batuu Game Pack instead.. or won't it work and I should ask for a refund from EA??
Message 4 of 11 (730 Views)
Highlighted

Re: journey to Batuu pack not loading

★★ Novice
@Bluebellflora thanks for this information, but wouldn't it have been nice if EA informed users that if you have the Legacy Version installed, you shouldn't download the Star Wars: Journey to Batuu Game Pack.??
Message 5 of 11 (729 Views)
Highlighted

Re: journey to Batuu pack not loading

@maticspawn 

 

System requirements in Origin state a Metal supported Mac is required:

 

MINIMUM SPECS:
OS: Metal required. Mac OS® X 10.11 (El Capitan)
CPU: Intel Core 2 Duo 2.4GHz Processor or better
RAM: At least 4 GB RAM
HARD DRIVE: At least 15 GB of free space with at least 1 GB additional space for custom content and saved games
VIDEO: NVIDIA GeForce GTX 680, AMD Radeon RX 560 or better
INPUT: Keyboard and Mouse
ONLINE REQUIREMENTS: Internet connection required for product activation.

 

We can check whether you can run the current version of the game though. Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to, I won't reply
Message 6 of 11 (704 Views)
Highlighted

Re: journey to Batuu pack not loading

[ Edited ]
★★ Novice

@Bluebellfloramy specifications are:

OS: MacOS High Sierra v10.13.6 (21.5 inch - mid 2011)

Processor: 2.7 GHz Intel Core i5

Memory: 4GB 1333 MHz DDR3

 

Hard Drive: 600GB

Graphics: AMD Radeon HD 6770M 512MB

Message 7 of 11 (689 Views)
Highlighted

Re: journey to Batuu pack not loading

@maticspawn

Thanks. Yes, you need to run the Legacy Edition as your Mac does not support Metal. You will not be able to run Journey to Batuu. Maybe see if EA will give you a refund? https://help.ea.com

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to, I won't reply
Message 8 of 11 (675 Views)
Highlighted

Re: journey to Batuu pack not loading

★★ Novice

I'm having the same problem. I cannot see the map for Batuu when I try to send my sim there on vacation or even when I'm looking at it world map view. regretting purchasing this game! I don't even have a mac. I have a brand new PC windows 10...

Message 9 of 11 (396 Views)
Highlighted

Re: journey to Batuu pack not loading

@Angelitapm

Please make a new thread in the PC forum here - https://answers.ea.com/t5/Technical-Issues-PC/bd-p/The-Sims-4

If you have JTB successfully installed in your game, which you do, you will not be running Legacy Edition and you are not on a Mac (this is the Mac forum Standard smile )

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to, I won't reply
Message 10 of 11 (392 Views)
Twitter Stream