Re: game won't open

by Bluebellflora
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Original Post

game won't open

★★★ Newbie

I just downloaded Origin and The Sims 4. When I try to play, screen goes black and then goes back to desktop with rainbow wheel. My laptop is a 2012 MacBook Air and I just updated the software. Help Frown

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Re: game won't open

Champion

@jamiewendt91 , it sounds like something is preventing Origin from making a proper connection. Did you try any of these steps to resolve the issue? Please see the link below for solutions that may help you sign on. https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/m-p/5371659...

 

Please keep us updated.

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Re: game won't open

@jamiewendt91

Try disabling Origin in-game and see if that helps - https://bluebellflora.com/2017/12/23/disable-origin-in-game/

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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