Help us improve Answers HQ! Take Survey No, Thanks

Re: game won't open

by Bluebellflora

Original Post

game won't open

★★ Newbie

I just downloaded Origin and The Sims 4. When I try to play, screen goes black and then goes back to desktop with rainbow wheel. My laptop is a 2012 MacBook Air and I just updated the software. Help Frown

Message 1 of 3 (195 Views)

Re: game won't open


@jamiewendt91 , it sounds like something is preventing Origin from making a proper connection. Did you try any of these steps to resolve the issue? Please see the link below for solutions that may help you sign on.


Please keep us updated.

***Please note that I am a player like you and not an employee of EA.***
Message 2 of 3 (173 Views)

Re: game won't open


Try disabling Origin in-game and see if that helps -

Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 3 of 3 (165 Views)
Twitter Stream

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more


Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help