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Xcpt file

by carolina18C
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Original Post

Xcpt file

★★★★★ Apprentice

Hi I was able to play just fine but recently I'm playing about 10 minutes and the game closes, also this file called xcpt has just created the contents is this one:

[Exception info]
Date: 2021-03-14
Time: 12.44.41
Thread: id: 357961216, sys id: 775, name: (unavailable)
Type: Mach exception type: 1 (EXC_BAD_ACCESS)
Mach exception codes: 1 (unknown), 0x400000000 (17179869184).
CPU codes: exception id: 14 (page fault), exception info: 4, fault memory address: 400000000
Instruction address: 0x00007fff20316bb3 "/usr/lib/libobjc.A.dylib"

 

Message 1 of 12 (483 Views)

Re: Xcpt file

★★★★★ Apprentice

 Hi so I went to online support and they told me I had to update my mac, I did but is still crashing and now within seconds

Message 2 of 12 (465 Views)

Re: Xcpt file

@carolina18C  Please attach your deviceconfig.log to a post; it's in Documents > Electronic Arts > The Sims 3.  (You'll need to manually open the folders; the file won't show up in a search.)  You can delete your user and computer names, about 25 lines down, but there's nothing else in that file that can identify you.

 

Please also list the packs you currently have installed, and the world in which you're playing; let me know whether you're using any mods or custom content as well.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 3 of 12 (445 Views)

Re: Xcpt file

★★ Novice

@puzzlezaddict Hi! I have this exact same issue so I'm really gutted that this conversation didn't go any further. Would you be able to help me? My crash log is literally identical to the one posted above!

This is my deviceconfig.log

 

=== Application info ===
Name: Sims3
Version:
Build: Release
=== Rating info ===
GPU: 3 GPU Memory: 5 CPU: 3 RAM: 5 CPU Speed: 2500 Threading: 3
Adjusted CPU: 2934 RAM: 8192 Adjusted RAM: 7680 Cores: 2
Card Found in DB: 1
=== Machine info ===
OS version: Mac OS X Version 10.15.7 (Build 19H2)
OS prod type: 0
OS major ver: 10
OS minor ver: 15
OS SP major ver: 0
OS SP minor ver: 0
OS is 64Bit: 1
CPU: MacBookPro9,2
Brand: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz
Family: 4
Model: 7
Cores: 2
HT: 1
x64: 1
Memory: 8192MB
Free memory: 804MB
User: XXXXXXXXX
Computer: XXXXXXXX
=== Graphics device info ===
Number: 0
Name (driver): Intel HD Graphics 4000
Name (database): Mobile IvyBridge GT2 [Found: 1, Matched: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 0166, Board: 000000fa, Chipset: 0009
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
=== Options ===
AnimationSmoothing 1
LightingQuality 2
GeneralReflections 1
TextureQuality 2
VisualEffects 2
TerrainQuality 1
EdgeSmoothing 0
ObjectHiding 1
AspectRatio 0
ForceSquarePixels 1
SimQuality 2
TreeQuality 2
DrawDistance 2
MaxActiveLots 2
NumMaxActiveLotOptions 6
AdvancedRendering 1
AudioQuality 3
AudiOopsutputMode 1
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
AmbientMute 0
EdgeScrolling 0
EdgeScrollingWarning 1
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 0
SimWhileMinimized 0
TwelveHourClock 1
ShowPlacementGrid 0
AutonomyLevel 2
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 2
EnableAging 1
EnableTutorial 1
EnableIntroTutorial 1
EnableTombResets 1
EnableInGameStore 1
EnableTelemetry 1
EnableMemories 1
AgingStageLengthBaby 3
AgingStageLengthToddler 7
AgingStageLengthChild 7
AgingStageLengthTeen 14
AgingStageLengthYoungAdult 21
AgingStageLengthAdult 21
AgingStageLengthElder 17
EnableInteractiveLoading 1
AgingStageLengthPuppy 0
AgingStageLengthDogAdult 0
AgingStageLengthDogElder 0
AgingStageLengthKitten 0
AgingStageLengthCatAdult 0
AgingStageLengthCatElder 0
AgingStageLengthFoal 0
AgingStageLengthHorseAdult 0
AgingStageLengthHorseElder 0
LunarCycleLength 3
LunarPhaseLength 0
EnableLunarCycle 1
EnableLunarPhase 0
EnableStoryProgression 1
EnableVampires 1
EnableWerewolves 1
EnablePets 1
EnableCelebrities 1
EnableFairies 1
EnableWitches 1
EnableHorses 1
EnableOptOutCeleb 0
ReceiveConnectTNS 1
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 0
SummerLength 7
FallLength 7
WinterLength 7
SpringLength 7
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 0
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 0
VideoCaptureTime 60
VideoCaptureHideUI 1
=== Default Options ===
AnimationSmoothing 1
LightingQuality 2
GeneralReflections 1
TextureQuality 2
VisualEffects 2
TerrainQuality 1
EdgeSmoothing 0
ObjectHiding 1
AspectRatio 0
ForceSquarePixels 1
SimQuality 2
TreeQuality 2
DrawDistance 2
MaxActiveLots 2
NumMaxActiveLotOptions 6
AdvancedRendering 1
AudioQuality 3
AudiOopsutputMode 1
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
AmbientMute 0
EdgeScrolling 0
EdgeScrollingWarning 1
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 0
SimWhileMinimized 0
TwelveHourClock 1
ShowPlacementGrid 0
AutonomyLevel 2
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 2
EnableAging 1
EnableTutorial 1
EnableIntroTutorial 1
EnableTombResets 1
EnableInGameStore 1
EnableTelemetry 1
EnableMemories 1
AgingStageLengthBaby 3
AgingStageLengthToddler 7
AgingStageLengthChild 7
AgingStageLengthTeen 14
AgingStageLengthYoungAdult 21
AgingStageLengthAdult 21
AgingStageLengthElder 17
EnableInteractiveLoading 1
AgingStageLengthPuppy 0
AgingStageLengthDogAdult 0
AgingStageLengthDogElder 0
AgingStageLengthKitten 0
AgingStageLengthCatAdult 0
AgingStageLengthCatElder 0
AgingStageLengthFoal 0
AgingStageLengthHorseAdult 0
AgingStageLengthHorseElder 0
LunarCycleLength 3
LunarPhaseLength 0
EnableLunarCycle 1
EnableLunarPhase 0
EnableStoryProgression 1
EnableVampires 1
EnableWerewolves 1
EnablePets 1
EnableCelebrities 1
EnableFairies 1
EnableWitches 1
EnableHorses 1
EnableOptOutCeleb 0
ReceiveConnectTNS 1
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 0
SummerLength 7
FallLength 7
WinterLength 7
SpringLength 7
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 0
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 0
VideoCaptureTime 60
VideoCaptureHideUI 1

 

The packs I have installed are World Adventures, Ambitions, Late Night, Seasons, Generations, Supernatural, Pets and University Life, with the Town Life, 70s 80s 90s and Diesel Stuff Packs. I'm playing in Twinbrook. Thanks so much if you can help!

Message 4 of 12 (367 Views)

Re: Xcpt file

★★ Novice

@puzzlezaddict  Forgot to mention I also have no custom content, and all mods have been uninstalled - the problem is my game crashing every time I try to save, despite having just been downloaded. I'm using a save game file I originally created on the 32 bit version. 

Message 5 of 12 (365 Views)

Re: Xcpt file

@mountainlions123  Does the game crash if you try to save your progress in a new save?  Before doing any other troubleshooting, it's worth testing, just to make sure the issue isn't the save itself.

 

If the game crashes with a new save, please let me know whether you have iCloud active and syncing the contents of Documents with cloud storage.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 6 of 12 (351 Views)

Re: Xcpt file

★★ Novice

@puzzlezaddict thank you so much for replying! I made a new game and it saves fine, must have been an issue with the old save. Looks like I’ll be saving a lot of sims to the bin...

Message 7 of 12 (338 Views)

Re: Xcpt file

@mountainlions123  If you use mods or are willing to try, the old save might be salvageable.  Let me know if you'd like help with that.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 8 of 12 (332 Views)

Re: Xcpt file

★★ Novice

@puzzlezaddict I’m very up for using mods, willing to try anything really! I’d love help, thanks so much 

Message 9 of 12 (319 Views)

Re: Xcpt file

@mountainlions123  Okay, then I'd start by adding NRaas ErrorTrap, Overwatch, and MasterController.  The first two run various cleanup routines on their own, without any need for player intervention; MC doesn't do anything unless you use it to issue a command.  In case you're not familiar, here's how to install mods:

 

https://modthesims.info/wiki.php?title=Game_Help:Installing_Sims_3_Package_Files/Setup_and_Files

 

With the three in place, try running an MC Town Reset: click on City Hall, select NRaas > MasterController > Town Options > Reset Everything.  The command can take a few minutes to run, depending on the state of the save and the speed of your hardware.  This will also reset your active sims, so be prepared for that; you can disable the reset for the active household in MC settings, but at this point, it's better to be thorough.

 

Once the town reset has finished, let the game clock run for a few minutes, then try using "save as" to rename the save.  If it works, quit, delete the five cache files in your user folder, reload, and see how the save plays going forward.  For reference, the cache files are:

 

  • CASPartCache.package
  • compositorCache.package
  • scriptCache.package
  • simCompositorCache.package
  • socialCache.package

If you can't save your progress, or the save doesn't load at all, let me know.  There are still a few tricks to try, plus if you get any scripterrors in your Sims 3 user folder, they're worth reading.  For those, you'd need to post on the NRaas site, where the mods are still fully supported and people can read the logs; my interpretation skills are rudimentary at best.  And just to be clear, you almost certainly will get at least a couple scripterrors, because ET lists the actions it takes, but many of those are just routine cleanup and can be ignored unless your save is displaying symptoms of corruption.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 10 of 12 (309 Views)
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