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Won't install on my PC, won't run on my Mac, need customer service

by joycenesaw
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Won't install on my PC, won't run on my Mac, need customer service

★★★★ Novice

 

 bought new sims3, it won't instsall on my PC with windows 10...I installed it on may Mac but it can't verify disk and it's telling me to contact customer service...is it possible to talk to these EA people or should i just take it back and get my monet back?. Thanks

Message 1 of 7 (172 Views)

Accepted Solution

Re: Won't install on my PC, won't run on my Mac, need customer service

@joycenesaw

 

I've moved your post to the Sims 3 forum.

 

For the disc error on your Mac read this stickied thread - http://answers.ea.com/t5/The-Sims-3/Mac-Disc-Authorisation-No-Disc-Errors/m-p/4882518#U4882518

 

If you'd like further help with the PC and/or Mac issues it would help if you provided your computer details:


Mac - http://answers.ea.com/t5/The-Sims-3/MAC-READ-FIRST-Links-to-MAC-Help-Threads-amp-Guides/m-p/4756624/...

Windows PC - http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-PC-Only/m-p/1049584/thread-id/47181



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 2 of 7 (171 Views)

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Re: Won't install on my PC, won't run on my Mac, need customer service

@joycenesaw

 

I've moved your post to the Sims 3 forum.

 

For the disc error on your Mac read this stickied thread - http://answers.ea.com/t5/The-Sims-3/Mac-Disc-Authorisation-No-Disc-Errors/m-p/4882518#U4882518

 

If you'd like further help with the PC and/or Mac issues it would help if you provided your computer details:


Mac - http://answers.ea.com/t5/The-Sims-3/MAC-READ-FIRST-Links-to-MAC-Help-Threads-amp-Guides/m-p/4756624/...

Windows PC - http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-PC-Only/m-p/1049584/thread-id/47181



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 2 of 7 (172 Views)

Re: Won't install on my PC, won't run on my Mac, need customer service

★★★★ Novice

Hi Bluebell, the PC is an HP Pavalion 20, running Windows 10

CPU 1.4 GHz

cache 1MB

Inertface, serial ATA-300

Memory speed, 1066 MHz

Graphics processos, AMD Radeon HD 7310

 

I hope this is what you were asking for.

Thanks,

Joyce

Message 3 of 7 (145 Views)

Re: Won't install on my PC, won't run on my Mac, need customer service

@joycenesaw

 

It means nothing to me, I'm a Mac person but I'll message a Windows helper for you Standard smile



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 4 of 7 (140 Views)

Re: Won't install on my PC, won't run on my Mac, need customer service

★★★★ Novice

Thank you...it's my wifes game, when it would not load on her PC i put it on my Mac(won't play)...if i am going to jump through hoops i would rather it work on her PC...Thanks again!

Message 5 of 7 (134 Views)

Re: Won't install on my PC, won't run on my Mac, need customer service

Hero (Retired)

Hi @joycenesaw

Could you please post here your PC's DxDiag? You have instructions on how to do that here. You can attach the file to your answer.

 

Also, could you tell us which error message and/or code are you getting when you try to install it?

Message 6 of 7 (121 Views)

Re: Won't install on my PC, won't run on my Mac, need customer service

★★★★ Novice

Hello, I think I have it working....Thank you for responding!

Message 7 of 7 (103 Views)
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