February 2016
My game either crashes and quits after a minute or it stops responding and I get the spinning beach ball of death. What is going on? I had this running on a 2009 Mac no problem and now I have a newer mac and I can't get it to work. Both running the newest OS. My daughter saved her Christmas money for this I would like to have it fixed.
Solved! Go to Solution.
February 2016 - last edited February 2016
Your Mac has OS X El Capitan and a NVIDIA graphic card, and it's affected by this issue http://answers.ea.com/t5/The-Sims-Mac/OS-X-El-Capitan-and-The-Sims-4/m-p/4831523#U4831523 .
Read the post for further information.
No trabajo para EA, solo soy un jugador tratando de ayudar a otros jugadores. No respondo mensajes privados, Permite que otros puedan beneficiarse de la información.
I don't work for EA, I'm just a player like you, trying to help other players. I do not reply private messages.
February 2016
February 2016
February 2016
I need more info about your Mac
Click on the Apple icon in the top left corner of your desktop and select About This Mac. Please provide the following information (you may need to click on "More Info" depending on what operating system you're running:
- Operating System (Version)
- Mac model
- Processor
- Memory (RAM)
- Graphics
- Are you running any antivirus?
- Do you have Time Machine/Spotify/Dropbox or similar running?
- Have you tried to repair the game in Origin? Right click on the game in My Games and select Repair Game.
- Do you use CC/Mods? If so, have you tried removing them and seeing if that fixes your problem?
February 2016
I'm running OSX 10.11.3
2.9GHz Intel core 5
16GB memory
Graphics is
NVIDIA GeForce GT 650M 512 MB
No Antivirus. Dropbox is running in background. I didn't know about repairing the game and we just got the game and haven't figured out how to do any mods yet.
thanks
February 2016 - last edited February 2016
Your Mac has OS X El Capitan and a NVIDIA graphic card, and it's affected by this issue http://answers.ea.com/t5/The-Sims-Mac/OS-X-El-Capitan-and-The-Sims-4/m-p/4831523#U4831523 .
Read the post for further information.
February 2016
Thanks for your help.