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Why does Supernatural not work on Catalina?

by Peaceforeverme
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Why does Supernatural not work on Catalina?

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I'm trying to download but it's not letting me download.

Message 1 of 5 (147 Views)

Accepted Solution

Re: Why does Supernatural not work on Catalina?

@Peaceforeverme  It looks like you don't have the 64-bit version of Supernatural.  You'll need to contact EA customer support to request that the "entitlement," as it's called, be added specifically for the 64-bit version.

 

https://help.ea.com/en/contact-us/

 

This is simple for a support rep to do, and they've been doing it for a while now, so if you get resistance, feel free to ask for a manager.

 

By the way, I wasn't ignoring you.  I went to bed and then had to finish the food shopping this morning.

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I don't work for EA. I'm just trying to help fellow players with their games.

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Message 5 of 5 (81 Views)

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Re: Why does Supernatural not work on Catalina?

@Peaceforeverme  Supernatural does work in Catalina.  But are you trying to download the 64-bit version or the 32-bit one?  You specifically need to download through the 64-bit version of the game.

 

If that's what you're doing, what happens when you click the Download button?  If you get an error, please post a screenshot.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 5 (124 Views)

Re: Why does Supernatural not work on Catalina?

★★★★ Novice
@puzzlezaddict There's no download button
Message 3 of 5 (110 Views)

Re: Why does Supernatural not work on Catalina?

[ Edited ]
★★★★ Novice

 

no download button @puzzlezaddict 

Screenshot 2020-12-24 at 13.12.47.png

Message 4 of 5 (109 Views)

Re: Why does Supernatural not work on Catalina?

@Peaceforeverme  It looks like you don't have the 64-bit version of Supernatural.  You'll need to contact EA customer support to request that the "entitlement," as it's called, be added specifically for the 64-bit version.

 

https://help.ea.com/en/contact-us/

 

This is simple for a support rep to do, and they've been doing it for a while now, so if you get resistance, feel free to ask for a manager.

 

By the way, I wasn't ignoring you.  I went to bed and then had to finish the food shopping this morning.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 5 of 5 (82 Views)
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