May 2020
Does anyone know how to fix the glitch where the floor disappears in all of the in game lots? I've seen this question asked before (example), but can't find an answer. I've contacted EA support a few times, and at this point they've run out of ideas. They said the only thing left to do was to post here.
The Glitch: (https://imgur.com/a/PbY6UZG)
When entering a lot the floor disappears and the developer space below the game's ground level is visible. Objects float above the ground, but the floor is missing and when trying to enter Build Mode the game crashes. When a sim walks or tries to route through the the transparent space the game crashes. This happens on all the lots, base game and expansion worlds.
This is after a fresh install of Origin and The Sims 4 onto a new 2019 Macbook Pro. No previous saves, CC, or any old files. I've reinstalled Origin twice, reinstalled the game and expansions twice, repaired the game, reset Origin, booted the computer in safe mode, created a new separate administrator account, contacted EA Help, changed the graphics settings, and toggled between windowed and full screen.
Tech Specs:
OS: 10.15.4
Processor: 2.3 GHz 8-Core Intel Core i9
Memory: 16 GB 2667 MHz DDR4
Graphics: AMD Radeon Pro 5500M 4 GB, Intel UHD Graphics 630 1536 MB
Any ideas would be really helpful at this point.
May 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
May 2020
May 2020
After reading the previous posts, I finally got the game to run by moving the EA folder from Documents to the desktop.
May 2020
May 2020
May 2020
May 2020
I've been having this same problem for a while and I've tried everything including speaking with an ea support person and nothing works the game remains completely broken and nothing works. very frustrating since I know my computer can run The Sims 4 yet the game is broken. Every suggestion in this thread has not worked.
May 2020
CAS works fine - crashes when starting gameplay / buildmode.
Crashes with no error message, but has logs of crashes, here is the latest one:
<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>451720b3bd295165ec8795c</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2020-05-23 01:20:00</createtime><buildsignature>Local.Unknown.Unknown.1.62.69.1220-1.200.000.443.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x3514</categoryid><stack> 0x3514 0x9770 0x53d02 0x107cd9d 0x107d611 0x1077216 0x1088c17 0x1603c6d 0x15fbaeb 0x1588fb7 0x1587c40 0x103922f 0x1038a59 0x1038999 0xf5f965 0xdc5cb8 0x3765 0x24a2 0x2481 0xbf3ca 0x9e9b9 0x9e51f 0x9e007 0x82daa</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 227.82<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Origin Version: 10,5,70,40362<br />Modded: False<br />SystemInfo: Mac OS X Version 10.15.4 (Build 19E287) GPU: AMD Radeon Pro 5500M macOS Metal driver 0.0.0.0<br />(baseaddr) 0x7fff53980000,'IOAccelerator' 0x7fff225da000,'AMDRadeonX6000MTLDriver' 0x7fff225da000,'AMDRadeonX6000MTLDriver' 0x10bee2000,'The Sims 4' 0x10bee2000,'The Sims 4' 0x10bee2000,'The Sims 4' 0x10bee2000,'The Sims 4' 0x10bee2000,'The Sims 4' 0x10bee2000,'The Sims 4' 0x10bee2000,'The Sims 4' 0x10bee2000,'The Sims 4' 0x10bee2000,'The Sims 4' 0x10bee2000,'The Sims 4' 0x10bee2000,'The Sims 4' 0x10bee2000,'The Sims 4' 0x10bee2000,'The Sims 4' 0x10bee2000,'The Sims 4' 0x10bee2000,'The Sims 4' 0x10bee2000,'The Sims 4' 0x7fff31551000,'Foundation' 0x7fff2ee9b000,'CoreFoundation' 0x7fff2ee9b000,'CoreFoundation' 0x7fff2ee9b000,'CoreFoundation' 0x7fff2ee9b000,'CoreFoundation'(/baseaddr)</contextdata></report>
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Macbook details: New macbook pro, late 2019, 8 GB graphics card, 32 gb ram, i9 processor.
- No previous games played prior to this, this is a fresh install for Sims 4.
We tried the following repair, did not help:
- lowering resolution
- Turning off enable Origin in game off
- repairing sims 4 game
Can anyone help?
May 2020