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Re: Underground room/Basement build issue

by Bluebellflora
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Underground room/Basement build issue

★ Novice

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.64.84.1220
What expansions, game packs, and stuff packs do you have installed? Eco Lifestyle, Discover University, Island Living, Seasons, Cats & Dogs, City Living, Get Together, Get to Work StrangerVille, Parenthood Tiny Living, Vintage Glamour, Movie Hangout
Steps: How can we find the bug ourselves? When in Build Mode, click Go Down to Lower Floor - Page Down arrow.
What happens when the bug occurs? The white grid trails up and covers the screen. You cannot place anything or build an underground room (basement).
What do you expect to see? I should be able to build an underground room/basement.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

Please see screenshot.

Message 1 of 10 (525 Views)

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Re: Underground room/Basement build issue

@ellymaaay

Thanks. If you move your whole Sims 4 folder to the desktop and launch the game, does it still happen in a completely new save? None of your saves will be in the game but this is only for testing in a clean game, they are safe in the folder you moved.

Have you tried playing around with the game options and seeing if it makes a difference?

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Re: Underground room/Basement build issue

Hero
@ellymaaay Moving this to the mac forum for troubleshooting

Could you please provide your specs as described here: https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 2 of 10 (485 Views)
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Re: Underground room/Basement build issue

★ Novice

@crinrict 

Operating System: macOS Catalina Version 10.15.5

Mac model: MacBook Air (Retina, 13-inch, 2018)

Processor: 1.6 GHz Dual-Core Intel Core i5

Memory: 8 GB 2133 MHz LPDDR3

Graphics: Intel UHD Graphics 617 1536 MB

 

Hope that's okay! Standard smile

Message 3 of 10 (450 Views)
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Re: Underground room/Basement build issue

@ellymaaay

Do you get this on any other lots or just that one? Could you post a screenshot of your in-game graphics settings please.

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Please do not PM me unless I ask you to
Message 4 of 10 (428 Views)
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Re: Underground room/Basement build issue

★ Novice

@Bluebellflora I have this issue on all lots Frown

 

Message 5 of 10 (372 Views)
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Re: Underground room/Basement build issue

@ellymaaay

Thanks. If you move your whole Sims 4 folder to the desktop and launch the game, does it still happen in a completely new save? None of your saves will be in the game but this is only for testing in a clean game, they are safe in the folder you moved.

Have you tried playing around with the game options and seeing if it makes a difference?

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to
Message 6 of 10 (361 Views)
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Basement Glitch - Grid / Item Glitches When Going To Basement Level

[ Edited ]
★★ Newbie

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.65.70.1220
What expansions, game packs, and stuff packs do you have installed? Get Famous, Cats and Dogs, Get to Work
Steps: How can we find the bug ourselves? When in build mode, go to the basement floor and this white grid glitches.
What happens when the bug occurs? When going to the basement floor, the grid glitches multiple times making it unseeable. Additionally, I can't place any furniture or anything.
What do you expect to see? A clear, open basement that I could build on. As of now, I can't place anything down there and it glitches.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

Video Proof: https://gyazo.com/42315243bb98861cc3b86cefb74aecd1

 

 

Edit By Crinrict: Removed Tag

Message 7 of 10 (386 Views)
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Re: Basement Glitch - Grid / Item Glitches When Going To Basement Level

@itslowkeymatt

Please see my post above yours and try the suggestion.

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to
Message 8 of 10 (289 Views)
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Re: Underground room/Basement build issue

★ Novice

@Bluebellflora 

I changed my graphics settings to Medium, as well as uninstalled and reinstalled the game, and that did solve the initial glitch problem!
However, my issue now is that if I try to place stairs, it won't let me place stairs (or anything else), and tells me that the bottom of my stairs are off the lot, which they most definitely are not.

Message 9 of 10 (217 Views)
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Re: Underground room/Basement build issue

@ellymaaay

Great that you fixed it Standard smile Could you create a new report for your stairs issue? Crin may move it over here from the bugs forum but it should be in a separate thread Standard smile

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to
Message 10 of 10 (196 Views)
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