Unable To Connect to EA servers to Verify (MAC)

by Flight_Edition
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Original Post

Unable To Connect to EA servers to Verify (MAC)

★★ Novice

Hi,

I paid for, downloaded and installed The Sims 4 tonight and once the game was downloaded and origin was operational I clicked "Play", as one does and was greeted by "Unable to connect to EA servers to verify on this account on this computer". I have reinstalled origin , repaired the game by right clicking , double checked that my connection is a stable download and upload speed and I'm still getting this message. Any thing I can do to fix this problem??

 

Cheers,

Mike

Message 1 of 8 (544 Views)

Re: Unable To Connect to EA servers to Verify (MAC)

[ Edited ]
★★ Novice

My apologies the message says "unable to activate"

Message 2 of 8 (539 Views)

Re: Unable To Connect to EA servers to Verify (MAC)

Hero (Retired)

It is possible that the activation server is down. This has happened a couple times recently.

Message 3 of 8 (524 Views)

Re: Unable To Connect to EA servers to Verify (MAC)

Hero

@Flight_Edition Moved to Mac Forum

 

@roberta591

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 8 (512 Views)

Re: Unable To Connect to EA servers to Verify (MAC)

★★ Novice

So just wait a few days and try again??

Message 5 of 8 (502 Views)

Re: Unable To Connect to EA servers to Verify (MAC)

@Flight_Edition

 

Try the following - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

 

If that doesn't work uninstall the game and re-download and reinstall it. This happened to me once and that was the only thing that fixed it.


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Please do not PM me unless I ask you to, I won't reply
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Message 6 of 8 (491 Views)

Re: Unable To Connect to EA servers to Verify (MAC)

★★ Novice

Tired both of your solutions and unfortunately neither worked, was really hoping redownloading the game and re installing it would work but I got the same message, Even tried using a friend of mines Origin account who also has Sims 4 and I still got the same message  :/ Just gonna accept it ain't gonna work 

Message 7 of 8 (482 Views)

Re: Unable To Connect to EA servers to Verify (MAC)

@Flight_Edition

 

Sounds like it may be a connection issue on your end. Try flushing the DNS - http://help.ea.com/en/article/connection-troubleshooting-advanced-mac/

 

And disabling any antivirus or 3rd party firewall you have installed. If you have the built in firewall turned on check it's allowing Origin connections:

 

Firewall


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 8 of 8 (476 Views)