Re: The sim

by EA_Mai
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Original Post

The sim

★★★ Newbie

The Sims 4 won't launch on my mac, I have tried it on two different macs and the same error message appeared. It was working perfectly fine before the newest origin update. I have contacted support and followed all the instructions (repairing, safe booting) that included changing the language preferences so they match the ones in the game. The game still won't launch but now it mentions the graphic card not meeting the requirements. As I said it worked fine before on both devices and I have also downloaded the Legacy Edition while troubleshooting. Thanks for help.

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Re: The sim

EA app Team
Hi @AstridSzarek,

For the first error, please, check this post: https://answers.ea.com/t5/Technical-Issues-Mac/135dec40-90f690cf-00000075-495f32a0-Updated-patch-now...

For the graphics card not meeting requirements message - could you share which are your Mac specifications?
You can find them as explained here: https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...
And here the minimum requirements for the game: https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...
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