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The game in MAC doesn't work

by Urskaa
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The game in MAC doesn't work

★★★ Novice

Hello.

 

I am Urska. I come from Slovenia.


I have a MacBook Pro in MacOS Big Sur 11.1 .. I play The Sims 4. Since the OS was updated from the previous OS the game no longer works. I am very sad. 

 

What to do? I bought the The Sims 4! And the game doesn't work.

 

 

 

Message 1 of 23 (271 Views)

Accepted Solution

Re: The game in MAC doesn't work

[ Edited ]
★★★ Novice

@Bluebellflora 

 

Tnx ... But ... 

 

The game freezes every now and then.
What if macOS Big Sur doesn't support The Sims 4? Maybe? 

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Message 3 of 23 (252 Views)

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Re: The game in MAC doesn't work

@Urskaa

Try this basic troubleshooting step and play a new clean game to see if the issue is with your user data - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 2 of 23 (255 Views)

Re: The game in MAC doesn't work

[ Edited ]
★★★ Novice

@Bluebellflora 

 

Tnx ... But ... 

 

The game freezes every now and then.
What if macOS Big Sur doesn't support The Sims 4? Maybe? 

Message 3 of 23 (253 Views)

Re: The game in MAC doesn't work

@Urskaa 

 

It works fine in Big Sur.

 

What do you mean it works every now and again? with your existing Sims 4 folder or the new one?

 

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

 

 


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 4 of 23 (239 Views)

Re: The game in MAC doesn't work

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@Bluebellflora 

 

I put the folder on the desktop as described in the instructions. I fixed the game as instructed, but it still gets stuck. The game freezes at times.
So far it has been working quite normally, from 11.1. it no longer works well when I updated the OS.

 

Screenshot 2021-01-14 at 21.34.33.png

Message 5 of 23 (231 Views)

Re: The game in MAC doesn't work

@Urskaa

Thanks. Are there any lastCrash files in your Sims 4 folder?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 6 of 23 (229 Views)

Re: The game in MAC doesn't work

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@Bluebellflora 

 

This is my map of The Sims 4.

 

 

This is my map of The Sims 4.Screenshot 2021-01-15 at 17.35.03.png

Message 7 of 23 (198 Views)

Re: The game in MAC doesn't work

★★★ Novice

@Bluebellflora 

 

This is the only lastCrash I have.

 

Screenshot 2021-01-15 at 18.44.58.png

Message 8 of 23 (187 Views)

Re: The game in MAC doesn't work

[ Edited ]

@Urskaa

Where did you download the game from?

 

What is the date of that lastCrash report?


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 9 of 23 (164 Views)

Re: The game in MAC doesn't work

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@Bluebellflora 

 

I downloaded the game from Origin.com.

 

LastCrash has been around since February 26, 2020. But at the time, the game was still working fine. The game only got stuck in early January. :-(

Message 10 of 23 (142 Views)
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