The Sims 4 is already running. Error code [ed35e0ea:29f00e76:00000000:18a1dd51]

[Pupalaikis]

I just went to add Sims 4 Discover University Expansion Pack to my daughter's Mac Book Air.  Doing this through Origin, I went to open Sims 4 after the download was complete.  However, I get a pop-up window stating: "Unable to open.  The Sims 4 is already running.  Error code [ed35e0ea:29f00e76:00000000:18a1dd51]".

I have tried updating the game and repairing the game.  I have deleted and reinstalled Origin.  I deleted and reinstalled Sims 4.  Nothing worked.

I am not computer savvy, and do not know where to go from here.

I have seen this same issue come up in years past.  Can anyone walk me through on what to do to fix this for my daughter?

Thank you.

mrp

[Bluebellflora · Accepted solution]

@Pupalaikis

Unfortunately no, the game is tied to your Origin account not your Mac. We need to try and get this working in your normal Origin account.

Does your game have permission to access the Documents folder on your Mac? You can check in System Preferences > Security & Privacy > Files & Folders, make sure the Sims 4 is selected in the window to the right.

[milidarriulat]

Hi, have you tried launching the game from another user?

[Bluebellflora]

@Pupalaikis 

Which version of macOS are you running? 

[Pupalaikis]

@Bluebellflora Mac OS Catalina, version 10.15.2

[Pupalaikis]

@milidarriulat I created a new user account on Origin. The Sims game is connected to my original user account. Is there a way to allow the new user account to use the game on the original user account?

Thank you for the help.

[sandras815]

I'm having the same issue - created a new user on my Mac to get around the problem, worked for one day, now I'm getting "Unable to start: Origin is currently not running. Please make sure that Origin is running before attempting to play The Sims™ 4 [d3382ced:984c6a38:00000001:00000000]".

[aisyasrh]

I'm having the same issue "Unable to start: Origin is currently not running. Please make sure that Origin is running before attempting to play The Sims™ 4 [ed35e0ea:29f00e76:00000000:18a1dd51]

[Bluebellflora · Accepted solution]

@Pupalaikis

Unfortunately no, the game is tied to your Origin account not your Mac. We need to try and get this working in your normal Origin account.

Does your game have permission to access the Documents folder on your Mac? You can check in System Preferences > Security & Privacy > Files & Folders, make sure the Sims 4 is selected in the window to the right.

[Bluebellflora]

@sandras815 @aisyasrh 

You have both posted a different error message stating that Origin is NOT running. Can you please confirm whether this is the actual message you are receiving? 

[Pupalaikis]

@Bluebellflora That seems to have fixed it. After following your instructions, restarting, double checking for updates and fixing problems, the game will now open. No more error code!

Thank you so much for the help. My daughter will finally get to play her game.