University is installed

[ejo3007]

I have just purchased, downloaded, and installed the University Life expansion pack however when I open Sims 4 in Origin the expansion does not appear within the game. 

I have a MacBook Pro 2011 and the necessary specs to run this expansion according to Origin. What is this issue?

[Bluebellflora]

@ejo3007 

If your MacBook Pro is a 2011 model it will not run Discover University because it does not support Metal. The system requirements clearly state that Metal is required. You should be able to get a refund from EA through Customer Support. However, you make no mention of running the Legacy Edition of the game which would also be required on your Mac. Please do post your specs though so I can double check your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

[Bluebellflora]

@_0sl0_f0x_ @greekhero182 

Are you both 100% sure your Macs are Metal compatible? You need to be running macOS 10.11 El Capitan or later to play DU.

Have you tried repairing the game? 

[lenidav]

@puzzlezaddict The specs of my Mac are

MacOS HighSierra

iMac (27-inch, Mid 2011)

Processor  3.4 GHz Intel Core i7

Memory 16 GB 1333 MHz

Startup Boot dis

Graphics AMD Radeon HD 6970M 2048 MB

-------------------------------------------------------------------

Im not sure what you do with them / if it would help but this is my specs 

[lenidav]

I also forgot to add that my Mac is mid 2011 in my last reply

[greekhero182]

@Bluebellflora 

Oh that... actually makes sense, thanks a lot!

[RaenFawn]

can you upgrade to Mohave on your Mac? If so. back up all of your saves and upgrade your OS. 

Then try logging back in to origin -- complete any updates. and then you should (fingers crossed) be golden!!

If you can't upgrade your OS to Mohave. You'll be stuck with the Legacy Edition.

[kyolany]

Hi,

i just updated my sims 4 game and got the legacy version as instructed. However, now i cannot access the library. I have macpro early 2011 running on

OS X El Capitan

processor 2.3 Ghz Intel Core i5

Memory 4GB 1333 MHz DDR3

Graphics Intel HD Graphics 3000 384 MB

if someone has suggesting. How to fix this issues. 
thank you

[Bluebellflora]

@kyolany

Do you mean your Library? Or the online Gallery?

If you mean the online Gallery then you won't be able to because it is no longer accessible through the Legacy Edition.

[nati6677]

I have the same problem but I haven't bought the legacy edition kinda scared to buy it and still not be able to play.