The Sims 4 broken - updates missing

[keliancocos]

Hello,

My game does not seem to be updating correctly. I've noticed some updates missing, could be that I'm not aware of.

The following updates are missing:

• Move windows and doors freely horizontally.
• Stack windows.
• Change height on the pillars.
• Hispanic Heritage Month.

And i've tried to update my game, but it is up to date. Tried to repair the game but still missing the updates.

I use a iMac, macOS High Sierra Version 10.13.6

Best regards,

Dandelion

[Bluebellflora]

@keliancocos 

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

[keliancocos]

I have the Legacy Edition with some expansion packs, stuff packs and game packs.

Not running any anti virus.

I've tried to repair the game but still no updates. 

I have cc and mods installed, but I have removed them and still not working.

[realfabiomello]

@Bluebellflora how do I prevent the TS4 Legacy install windows to pop up? I am having the TS4 legacy popping all the time asking me to install. I don't want it and I don't know how to remove it from my purchases or library without removing my The Sims 4. Is there a way to do it? Thanks.

[keliancocos]

I have the Legacy Edition with some expansion packs, stuff packs and game packs.

Not running any anti virus.

I've tried to repair the game but still no updates.

I have cc and mods installed, but I have removed them and still not working.

[Bluebellflora]

@keliancocos

Thanks. Legacy Edition does not get any updates and your Mac does not support the current version of the game

[Bluebellflora]

@realfabiomello 

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

Have you turned off automatic updates in Origin?

[realfabiomello]

@Bluebellflorahey, I asked the support to remove the The Sims 4 Legacy from my account. It's all good, thank you. 

Model Name: iMac
Model Identifier: iMac18,3
Processor Name: Quad-Core Intel Core i7
Processor Speed: 4.2 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Hyper-Threading Technology: Enabled
Memory: 40 GB

[keliancocos]

Whaaat?? That really sucks  Need to upgrade my hardware 

[Bluebellflora]

@keliancocos

You can't upgrade the hardware on iMacs, only RAM. You will need to buy a Mac that supports Metal.

I've moved your thread into the Legacy thread. Please see the opening post for more information on which models support Metal.