September 2020
@plague_boi7 You're running the Legacy Edition of Sims 4, which doesn't support any packs released after October 2019. So even though you've downloaded the Star Wars pack, it won't show up in-game.
If you're not sure whether you need to be running the LE, please post the full specs of your Mac, including operating system, as described here:
September 2020
Am I able to run it on the normal sims 4 if I uninstall the legacy edition?
September 2020 - last edited September 2020
Model Name: MacBook Air
Model Identifier: MacBookAir3,2
Processor Name: Intel Core 2 Duo
Processor Speed: 1.86 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache: 6 MB
Memory: 2 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MBA31.0067.B00
SMC Version (system): 1.66f61
September 2020 - last edited September 2020
@plague_boi7 I actually need the part under About This Mac. You'll see it if you click on the Apple icon in the upper left corner of the screen. Do not include your serial number, but post everything else.
And please edit out the serial number in your previous post too, since that's personal information you don't want on the internet.
September 2020
Unfortunately my computer is playing up at the moment and it won't let me access About This Mac, do you know any shortcuts?
September 2020
@plague_boi7 That is the shortcut. Try restarting your computer.
September 2020 - last edited September 2020
It has been an ongoing problem so restarting it doesn't help. I'm not sure how else to get you the information. I'm going to try uninstalling legacy edition.
Thank you for you time it is much appreciated.
September 2020
@plague_boi7 If you really can't get into About This Mac, that's not a great sign. However, I looked up your model number, and your Mac was made in 2010. That means it doesn't support Metal, and therefore can't run the standard version of Sims 4. You're unfortunately stuck with the Legacy Edition.
Since your computer can't run the Star Wars pack at all, you can request a refund from EA customer support. Even though Sims 4 packs are generally not eligible for refunds, support usually makes an exception in cases like this.
https://help.ea.com/en/contact-us/
September 2020
I'll look into that, thanks for the help.
September 2020
I see some saves from last week only, but when I click to open it with Sims 4 the dialogue box saying to install legacy comes up again, even though it is installed!