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The Sims 4 Frozen at Loading Screen!

by ellamaree8
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The Sims 4 Frozen at Loading Screen!

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★★★★ Novice

Hey all,

 

Small issue. I just recently bought the new Sims 4 Expansion pack Get Famous and since then my game seems to freeze on the sims 4 logo when you first open the game? I'm on an iMac and when I get out of the game, it says that the application is not responding. I've read around and tried taking out my cc from my mods folder and putting them in a seperate folder on my desktop - this hasn't worked. I've also repaired the game on Origin three times, which also hasn't helped. I'm out of ideas at this point and would love some help. I also just recently updated my iMac to MacOS High Sierra or whatever the latest update is called, so this may be issue? However I'm unsure and super stuck at this point. 

 

Any help would be greatly appreciated! Let me know if you need anymore info.

 

Thanks in advance!

Message 1 of 15 (303 Views)

Re: The Sims 4 Frozen at Loading Screen!

@ellamaree8

 

Please disable Origin in-game and see if that helps.



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 2 of 15 (292 Views)

Re: The Sims 4 Frozen at Loading Screen!

★★★★ Novice

 

@Bluebellflora

It was already disabled when I went to disable it

Message 3 of 15 (281 Views)

Re: The Sims 4 Frozen at Loading Screen!

@ellamaree8

Ok. Could you move the whole Sims 4 folder to your desktop then try to launch the game?


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 4 of 15 (275 Views)

Re: The Sims 4 Frozen at Loading Screen!

★★★★ Novice

I’ve moved it to the desktop and tried to relaunch it but it’s still frozen

Message 5 of 15 (266 Views)

Re: The Sims 4 Frozen at Loading Screen!

Champion

@ellamaree8, have you restarted your computer? This may help close out some files that may think the game is still running. Next, after restarting, try resetting Origin before starting up the game. Here is the link on how to do so.

 

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

 

Once you reset Origin, you will need to check your Preferences and insure that Origin In Game is turned off as well as "Save to iCloud" disabled. 

 

Please report back here and let us know if this has solved your problem.

***Please note that I am a player like you and not an employee of EA.***
Message 6 of 15 (256 Views)

Re: The Sims 4 Frozen at Loading Screen!

★★★★ Novice

@Tremayne4260 Thank you for this! I've just given it a go and it hasn't worked unfortunately. However when I go to force quit sims 4 (the only way to close it when its frozen), it doesn't come up with application unresponsive now

Message 7 of 15 (212 Views)

Re: The Sims 4 Frozen at Loading Screen!

@ellamaree8

 

Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

 

If your Mac has NVIDIA graphics you may need to update the driver manually. There was an issue with High Sierra and NVIDIA GPUs a while ago which was fixed by updating the driver through NVIDIA's site.



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 8 of 15 (193 Views)

Re: The Sims 4 Frozen at Loading Screen!

★★★★ Novice

Here is some info on my mac, as requested Standard smile

 

macOS High Sierra

Version 10.13.6

 

iMac (21.5 inch, late 2013)

Processor: 2.7 GHz Intel Core i5

Memory: 8GB 1600 MHz DDR3

Graphics: Intel Iris Pro 1536 MB

 

 

Message 9 of 15 (164 Views)

Re: The Sims 4 Frozen at Loading Screen!

@ellamaree8

 

No NVIDIA graphics, that's good Standard smile

 

Could you try this:

 

  1. In your Applications folder right click on the Sims 4 app and select Show Package Contents.
  2. Navigate to Contents > Mac OS.
  3. Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. If there is another file in the folder, The Sims 4.par, leave it alone.
  4. Now open Origin, click on The Sims 4 in your Games Library and click on Download.


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 10 of 15 (150 Views)
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