TS3 won't launch using OS X El Capitan

[mizztee09]

I have tried every resolution out there to try to play my game. The latest EP I have is The Sims University Life. I've tried uninstalling, deleting the the cache folders, tried Bluebellaflora tips, everything and no success!

The error I keep getting is to load to the Sims 3 University disk, and the disk is in the drive. I am going insane over the disk not being able to play. Can anyone please tell me when the issue would be resolved or possibly any other tip that just may help.

Thank You!

[mizztee09]

Oh! I also tried Origin and tried to add my TS3 games, but it says my codes are already being used.... So no success there either unless I've been hacked.

[rumbutter]

@mizztee09

moved to the Mac forums

see this thread here http://answers.ea.com/t5/The-Sims-Mac/OS-X-El-Capitan-and-The-Sims-4/td-p/4831523

and tagging a helper to assist further if needed  @fons_garmo  please and thank you in advance

[fons_garmo]

Hi @mizztee09,

Your issue is due to OS X El Capitan. Please read this thread for further info: http://answers.ea.com/t5/The-Sims-Mac/CURRENT-ISSUE-The-Sims-3-Disc-Authorisation-No-Disc-Errors/m-p...

If you have issues registering your codes, please contact an EA Advisor: http://help.ea.com/en/contact-us/new/?product=origin

[mizztee09]

That article is not helpful. As I mentioned before, orgin does not even recognize my redeem code and no I don't have multiple accounts with EA or anything else, but thank you for responding.

[fons_garmo]

@mizztee09,

That thread is where you can find all the info regarding this issue Ans, as I said, you need to contact an EA Advisor if you have issues when redeeming your codes.