Re: Sims4 exit when launching the game.

by doonnoop
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Original Post

Sims4 exit when launching the game.

[ Edited ]
★★★★ Novice

My game works fine yesterday, but it crush when I tried to launch the game today. 

I open the game and it stays at "The Sims 4" page for about 10 seconds and I can also hear the music. Then it suddenly crushed and exit with following error:

 

I contact ea help and tried following troubleshooting method:

1. restarted Origin, re-installed Origin (only base game)

2. Removed all mods out of Mods folder.

3. deleted download caches and restarted computer 

4. reset origin use reset tool.

5. Updated my computer and did the above steps again

6. At last I tried to run game in "Safe Mode" but got following error:

 

My system is 

 

7. downloaded legacy version, still cannot open the game.


I don't know what else I can do to launch the game and do I need to re-install my system?

I would appreciate if someone can help.

 

Thank you!!!!!

 

 

 

Message 1 of 7 (462 Views)

Re: Sims4 exit when launching the game.

@doonnoop

The current game won't run in safe mode so that was a pointless thing to try in this case. You also don't need Legacy version but will have to completely uninstall the game to remove it, although the game should default to the current version when successfully launched. Was this advice from EA customer support?

Did the crashing start happening after updating the game? There was a patch on the 25th Feb.

Go into Documents > Electronic Arts and move the Sims 4 folder to the desktop then launch the game. It will be like new but will hopefully launch properly. Let me know how you get on Standard smile

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Message 2 of 7 (432 Views)

Re: Sims4 exit when launching the game.

★★★★ Novice

@Bluebellflora 

 

Thank you for your advice. I can get my game launched deleted "The Sims 4" folder and re-install.

(I can launch the game after the update on Feb. 25th, but suddenly cannot on Feb. 26th. And I contacted ea help, they said I can test it in safe mode.)

 

But I still have problem with the game. I cannot download any dlc in Origin. 

I tried to uninstall the game and download all of them again, but I can only download the base game and 2 dlc. Other dlc cannot be downloaded.

I click Download butto, it just flash and cannot continue.

 

Do you have any idea how to solve this?

 

Thank you so much.

Message 3 of 7 (409 Views)

Re: Sims4 exit when launching the game.

@doonnoop

Which other packs can't be downloaded?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 4 of 7 (403 Views)

Re: Sims4 exit when launching the game.

[ Edited ]
★★★★ Novice

@Bluebellflora 

 

These are the dlcs I cannot downloaded. It shows complete but haven't been downloaded.

When I click that "download" button, it went to download but completed immediately without really downloading. 

Screen Shot 2021-02-27 at 11.27.41 AM.pngScreen Shot 2021-02-27 at 11.27.50 AM.png

 

Oh, and when I click play the game, it shows as:

Screen Shot 2021-02-27 at 11.34.36 AM.png

Message 5 of 7 (400 Views)

Re: Sims4 exit when launching the game.

@doonnoop

Huh. Have you looked in the Sims 4 Packs folder in the same location the game is installed to? What's in there?

Maybe run the reset tool again?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 6 of 7 (386 Views)

Re: Sims4 exit when launching the game.

★★★★ Novice

@Bluebellflora 

 

I need to restart Origin and it will ask me to "verify file content" then the dlc can be added.

 

I found I should have some mods not compatible to the game, (not sure if it's better exception). I open the game and exit, after that the game will exit as before.

 

I will try to find which mod cause this error and delete it.

 

Thank you so much fo the help, appreciate that!

Message 7 of 7 (378 Views)