Sims 4 won’t launch

[avaer9]

I have been trying to launch sims 4 on my mac all day but it just won’t work. I go to origin, go on sims 4, and press play. The sims 4 logo will bounce up and down on my dock then go away. I have tried so many things. Restarting my mac, reinstalling origin, etc. Does anyone know how to fix this?

[FlirtyPear]

Mine’s telling me I have an update and its not updating at all. The progress bar doesn’t even show up. I tried repair too and that didn’t work either. I have windows 10

[avaer9]

Same for me except on the mac I have been trying to figure out all day I even just reinstalled it again and it didn’t work

[jpkarlsen]

@avaer9

For your problem please ask in the Sims Mac forum.

[crinrict]

@avaer9 moved your thread to the Mac forum

@FlirtyPear you might wanna open your own thread in the tech PC forum.

[puzzlezaddict]

@avaer9  You can try running the Origin reset tool for macs, and then repairing the game.  (To see the repair option, right-click on the TS4 icon in your Origin library.)  It may also help to disable Origin in-game.

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

[avaer9]

@puzzlezaddict  -  I just tried that and it didn’t work so now i’m updating my whole mac

[avaer9]

What do you mean by “moved to thread?”

[puzzlezaddict]

@avaer9  Okay, an update may fix the problem, but if it doesn't, it would still be worth repairing the game in Origin and disabling Origin in-game.  You can also read Bluebellflora's guide to solving your issue for more things to try:

https://bluebellflora.com/2018/02/25/sims-4-bouncing-in-dock-but-not-opening/

Crinrict was saying that your post would be moved to the dedicated mac forum, as many issues with TS4 are mac-specific and don't overlap with the Windows users on the other TS4 forum.