Re: Sims 4 will not update

by Bluebellflora
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Original Post

Sims 4 will not update

★★★ Newbie

My Sims 4 will not update on my Origin. I click it to update and it says verifying game files. it then say's "We're sorry, Origin was unable to download your game. Please check your internet connection, or try again later." I have internet connection. i have tried uninstalling and reinstalling it continues to say the same thing. Does anyone know how to fix this? I am on Mac. 

 

Thanks in advance 

Message 1 of 5 (403 Views)

Re: Sims 4 will not update

@blahbananas  I've moved your post to the Sims/Mac section.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 5 (373 Views)

Re: Sims 4 will not update

[ Edited ]

@blahbananas

Could you please run the reset tool and see if that helps - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/

If not, please try all the suggestions in the Downloads & Connection section of the Origin/Mac help thread - https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/m-p/5371659...


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 3 of 5 (361 Views)

Re: Sims 4 will not update

★★★ Newbie

I used the link and downloaded what you  told me to and it still does not work. 

Message 4 of 5 (330 Views)

Re: Sims 4 will not update

@blahbananas

How did you get on trying the suggestions in the thread I linked to?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 5 of 5 (318 Views)