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Sims 4 will not load properly for game play

by candiecoatediv
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Sims 4 will not load properly for game play

★★★★ Apprentice

I’ve restarted my game several times either through the home page or game library and nine times out of ten I have to exit and restart. The music gets all jumbled up and will not turn off in live mode. My game has a huge lag issue since the most recent update when loading and the first 15-20 minutes of game play. My sims keep teleporting to other areas of the lot because of the lag issues. When selecting a task my sims get hung up and will just stand/sit for hours (sim time) I have to cancel all tasks then reassign them. I’ve repaired my game several times and it hasn’t helped. I have all expansions/stuff packs outside of LGF. I’m tired of wasting hours trying to play a game then when it finally loads properly without issue I’ve lost all interest. I do not have any custom content or mods. What is the issue? How long before they fix the bugs? I’m certainly not spending anymore money on any additional packs if the game is going to act up 99% of them I try to play. 

Message 1 of 33 (327 Views)

Accepted Solution

Re: Sims 4 will not load properly for game play

@candiecoatediv

 

As @Tremayne4260 has pointed out, 4Gb RAM is on the low side. Upgrading to 8Gb RAM is super easy and something you can do yourself, if you're careful. You should install 2x 4Gb RAM chips. The exact spec of the chip needed is 204-pin PC3-12800 (1600 MHz) DDR3 SO-DIMM, here's a link to it on Amazon (you will need two). And here's a link to Apple's instructions - https://support.apple.com/en-gb/HT201165#1 It should take no longer than 5 minutes, a bit more if you're super cautious.

 

But...... you are also severely hampered by the Intel 4000 graphics chip in your Mac which is not upgradeable. Lower all your graphics settings, don't have any CC, and be selective about the number of packs you install.



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 16 of 33 (191 Views)

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Re: Sims 4 will not load properly for game play

★ Expert

Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer. 

Message 2 of 33 (316 Views)

Re: Sims 4 will not load properly for game play

★★★★ Apprentice

Do you know where I can find info for a MAC? I have a MACBook pro. 

Message 3 of 33 (295 Views)

Re: Sims 4 will not load properly for game play

★ Expert

Tagging @Bluebellflora since this is a Mac issue.

 

@candiecoatediv Your posting will be moved to the Sims Mac forum.

Message 4 of 33 (281 Views)

Re: Sims 4 will not load properly for game play

★★★★ Apprentice

I’m sorry I didn’t realize there was a separate forum. Thank you. 

Message 5 of 33 (268 Views)

Re: Sims 4 will not load properly for game play

★★★★ Apprentice

@jpkarlsen How can I find my post so I can follow it to find out when an answer is provided. 

Message 6 of 33 (260 Views)

Re: Sims 4 will not load properly for game play

★ Expert

The link to it will work.

Message 7 of 33 (246 Views)

Re: Sims 4 will not load properly for game play

★★★★ Apprentice

Where is the link? This thread is still under PC issues. I’ve looked in the Mac section and did not find my post. 

Message 8 of 33 (236 Views)

Re: Sims 4 will not load properly for game play

★★★★ Apprentice

@jpkarlsen Okay I’ve gone all the way to page 4 which are posts from a month ago and I was unable to find it. 

Message 9 of 33 (232 Views)

Re: Sims 4 will not load properly for game play

★ Expert

It has not been moved yet.

Message 10 of 33 (218 Views)
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