April 2021
So I’ve always played the sims 4 on my macbook with absolutely no issues at all. I don’t use mods or CC. The other day however the game suddenly crashed during gameplay, with the message ‘the sims 4 has unexpectedly quit’ it gives no further info except a crash file with loads of words I can’t make sense of. I have been through these forums and have tried updating (game up to date), repairing the game on origin twice, updating (origin automatically updated my game to legacy edition as well but this was after the crash and I thought it might solve the issue but it didn’t) . My laptop is updated too.
The interesting part is I also tried dragging the sims 4 file out of the EA file onto my desktop as suggested on the forums and the game actually worked in gameplay when I relaunched (usually crashes when I try to load a household). So my thinking is something is wrong with my save files, as I dragged the save file from the old sims 4 file into the new one and it crashed again.
My Macbook is OS X El Capitan (13 inch early 2015) with 1.6 GHz processor.
It’s driving me insane trying to fix this, so please let me know if anyone can figure out what’s gone wrong and how I fix this, I don’t want to lose my save files as I’ve spent so much time on them!
Thanks
April 2021
April 2021
Thank you! So I updated last night and now have the macOS Sierra version 10.12.6. Started up the game again and unfortunately the same thing happened, clicked on my household and after a few seconds of the loading screen it crashed and just said it’s quit unexpectedly ☹️
As it loaded properly when I dragged my old sims 4 file out the EA folder but then crashed again when I dragged my old save file back in, do you think it could be to do with my save folder??
April 2021
April 2021
Ohh I see! Right, will download High Sierra now and see if it helps. Thanks!
April 2021 - last edited April 2021
@Bluebellflora Updated, I’m now on MacOS High Sierra and it’s still crashing. Any suggestions?
April 2021
April 2021
@Bluebellflora Yep, same type of crash thank you so much, will PM you a link now
April 2021
@Bluebellflora for some reason dropbox thinks my save file is empty and won’t upload! Only let me upload the crash file. Let me know if there’s another way you might be able to help me out, really got no idea where to go next
April 2021