Re: Sims 4 on mac keeps crashing

by Bluebellflora
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Original Post

Sims 4 on mac keeps crashing

★★★ Newbie

Hi!

I am experiencing an issue with my sims, it keeps crashing either almost immediately or I am allowed into the game and when I press play on my family it crashes during the loading screen. If it doesn't crash, it becomes unresponsive. I have the latest version of Mac OS and I have checked previous threads and my languages are in English on both origin and the sims and they always have been. I keep repairing the game and restarting my laptop in hopes that it will fix it. I also have deleted all my mods.

 

If someone could help me it would be amazing, just wanna play sims. I have attached my last crash text.

Message 1 of 6 (487 Views)

Re: Sims 4 on mac keeps crashing

★★★ Newbie

It won't let me attach the crash text Frown

Message 2 of 6 (486 Views)

Re: Sims 4 on mac keeps crashing

★★★ Newbie

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>b3c669b8a371584f5e8e6a44</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2020-04-09 00:21:46</createtime><buildsignature>Local.Unknown.Unknown.1.62.67.1220-1.200.000.442.Release</buildsignature><systemconfig></systemconfig><categoryid> 0xecd8c0</categoryid><stack> 0xecd8c0 0x4b5d</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 85.76<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Origin Version: 10,5,66,38849<br />Modded: False<br />SystemInfo: Mac OS X Version 10.14.6 (Build 18G3020) GPU: Intel HD Graphics 6000 macOS Metal driver 0.0.0.0<br />(baseaddr) 0x10a2dc000,'The Sims 4' 0x7fff5a38b000,'libsystem_platform.dylib'(/baseaddr)</contextdata></report>

Message 3 of 6 (479 Views)

Re: Sims 4 on mac keeps crashing

@kelspartridge

Does this happen with all households or just one?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Message 4 of 6 (412 Views)

Re: Sims 4 on mac keeps crashing

★★★ Newbie

All Frown

Message 5 of 6 (403 Views)

Re: Sims 4 on mac keeps crashing

@kelspartridge

Frown Move your Sims 4 folder to the desktop and load the game so a new one is created. Now move one of your saves into the newly created saves folder in the Sims 4 folder and then load up your game again.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 6 of 6 (400 Views)