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Sims 4 on Mac won't download!

by peppermintchibi
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Sims 4 on Mac won't download!

★ Novice
Today I bought Sims 4 on my Mac OS Yosemite, and I already had troubles. I contacted the help center, and they told me instructions that you'd think would work, but once I tried downloading it again, it stayed downloading at 0% for hours on end. I'm about to refund my purchase and am unhappy with my experience. What can I do?
Message 1 of 7 (10,103 Views)
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Re: Sims 4 on Mac won't download!

[ Edited ]
★★★★ Novice

Hi,

 

I was having same issue like you and I fixed my problem by following few steps. Here I am putting those steps. Hope it would also help you there. 

 

1. Adjust Static IP on mac OS X. Refer this link to perform this task: 

http://portforward.com/networking/static-Mac10.4.htm

 

If this link doesn't help you then please follow this link http://www.howtogeek.com/howto/22161/how-to-set-up-a-static-ip-in-mac-os-x/ 

 

2. Try clearing cache of origin using following link: 

http://help.ea.com/in/article/clearing-your-origin-temporary-files/

 

If above both steps didn't help you, try to uninstall everything including origin and game & then follow this link http://support.apple.com/kb/PH4600 or http://support.apple.com/kb/PH6651 to create new user admin account on Mac system. 

 

Then reinstall origin and check game download again. It should work for you. Even if none of above solution help you, contact EA help by following this link: http://answers.ea.com/t5/Answer-HQ/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/216...

 

Hope to see you in game soon. Best of luck!

 

 

 

 

Message 2 of 7 (10,074 Views)
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Re: Sims 4 on Mac won't download!

★ Novice

I tried these steps, contacted a help center, and did many other suggested tips, but nothing has worked. This is super frustrating!!!!!! Will I ever be able to play sims 4?

Message 3 of 7 (10,058 Views)
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Re: Sims 4 on Mac won't download!

[ Edited ]
★ Novice

Why is it such a hassle to download a game you paid hard earned money for?

 

Bought The Sims 4 PC version from Best Buy (just for the product code since discs included for decoration I guess), followed the steps, downloaded origin, redeemed product code, hit download, Sims has been "downloading" at 0% for 3 hours now.

 

I am using a Mac computer.

 

Because I opened the game I can't get my money back from Best Buy. I'm beginning to feel robbed, Fix this. Please!

Message 4 of 7 (10,033 Views)
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Re: Sims 4 on Mac won't download!

Try these:

General Download issues

 

Please refer to this article for Origin and Connection issues: Origin Errors and Connection Issues FAQ

 

The most common Download issues are as following.

 

Download doesn't start 

 

Download is really slow despite of fast Internet connection 

This is usually the case if there's lots of people downloading at the same time. You can try pausing the download and resuming to see if it picks up in speed.

 

Download reverts to lower percentage

Try turning on Safe Downloading in your Origin Options (click on the spoiler below to view an examplary screenshot).

 

Source: http://answers.ea.com/t5/The-Sims-4/FAQ-Serial-Codes-Game-Activation-and-Download-Issues/td-p/422823...

 

-----  

do not work for EA

 

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Message 5 of 7 (10,003 Views)
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Re: Sims 4 on Mac won't download!

★★ Novice
Hey guys I had the same problem but if you update your mac to High Sierra via your apple store it will work as I found out from this thread https://answers.ea.com/t5/Technical-Issues/MAC-Origin-servers-temporarily-unavailable/td-p/6935315/p...
Message 6 of 7 (5,859 Views)
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Re: Sims 4 on Mac won't download!

[ Edited ]
Community Manager

Thanks for taking the time to suggest that, @anthonysroy! If someone with the same issue finds this thread they will be grateful Standard smile


As this thread is quite old and we have newer discussions in the forum, I'm closing this one.
For anyone finding this in the future - If you run into this issue and the suggestions here don't help, feel free to open your own thread or join a more recent one so we can try to help.

Cheers,
-Mai

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