Re: Sims 4 not downloading anymore...

by jpkarlsen
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Sims 4 not downloading anymore...

★★ Novice

Hi I am having a problem downloading sims 4. So it was downloading just fine when it got to a point where it stopped downloading because I ran out of space. I then made more space but then it happened again and then it stopped downloading. I've restarted my mac after that, re-installed origin, and tried going on safe mode but all I get is that it is preparing. Can someone help me?Devil

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Accepted Solution

Re: Sims 4 not downloading anymore...

★★ Novice

Never mind, I found a different solution which was to download the game onto a usb.

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Re: Sims 4 not downloading anymore...

Champion (Retired)

Tagging @Bluebellflora since this is a Mac issue.

 

@FA3103 Your posting will be moved to the Sims Mac forum.

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Message 2 of 9 (840 Views)

Re: Sims 4 not downloading anymore...

★★ Novice
oh ok didn't realize there was one.
Message 3 of 9 (828 Views)

Re: Sims 4 not downloading anymore...

@FA3103

 

Please run the Origin reset tool then try again.


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Message 4 of 9 (796 Views)

Re: Sims 4 not downloading anymore...

★★ Novice

So I think that was the solution but I just realized that my mac still has whatever was downloaded before the situation started. I'm not sure how I can delete it but I'm also not sure if I can delete. 

 

PS: Should this be under another post or will it be answered under this one?

Message 5 of 9 (774 Views)

Re: Sims 4 not downloading anymore...

@FA3103

Please can you elaborate further? What status is showing for the game in Origin now, can you actually play?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 6 of 9 (761 Views)

Re: Sims 4 not downloading anymore...

★★ Novice

No, I am not able to play the game yet because of the junk that the game downloaded before the situation. I just need to make more space but I want to see if I can delete the junk that the game downloaded because I ran out of space.

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Re: Sims 4 not downloading anymore...

[ Edited ]

@FA3103

Ah ok. And what is showing in the orange status button below the game in Origin?

 

Could you try the following, depending on what is actually in your Applications folder:

 

  1. In your Applications folder right click on the Sims 4 app and select Show Package Contents.
  2. Navigate to Contents > Mac OS.
  3. Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. If there is another file in the folder, The Sims 4.par, leave it alone.
  4. Now open Origin, click on The Sims 4 in your Games Library and click on Download

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 8 of 9 (746 Views)

Re: Sims 4 not downloading anymore...

★★ Novice

Never mind, I found a different solution which was to download the game onto a usb.

Message 9 of 9 (843 Views)