January 2020
Hi, I just updated my Sims 4 game (Jan., 17, 2020), and started playing as usual. I then decided I wanted to purchase and download a bundle package. After downloading those packages, the game was impossible to play. Every time I would try to go into build mode for a lot, the game would crash. I turned off all of my mods and it would still continue to crash while trying to go into a lot. Please help me, because I have no idea what is happening and do not know what to do. I also hope I did not just waste my money on buying those packages. Thanks!
Solved! Go to Solution.
January 2020
Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...
Please also move your whole Mods folder to the desktop and see if the problems persists in your game.
January 2020 - last edited January 2020
@M_Mariee17 I've moved your post to the Sims 4 PC tech section. (Let me know if you're on a Mac.)
If you use the UI cheats mod, remove or update it—the previous version broke in this patch. Otherwise, please test the game in a clean folder. Move your entire Sims 4 game folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just test a new save and see how it runs.
Let me know whether you get any crashes, and if you do, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also list the packs you've installed recently, and the ones you already had. You can leave out Stuff Packs, but list the others.
January 2020
January 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2020
Similar here. Updated yesterday to the latest patch yesterday and since that I'm not able to access Build Mode. As soon I press button, lower bar disappears and does't come back.
Tried to restore game, switch off all mods (no CC) and issue persists!!
January 2020
January 2020 - last edited January 2020
@Carolinabmcpa
What about if you move the entire Sims 4 folder to the desktop and try a new clean game?
January 2020
January 2020
January 2020
Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...
Please also move your whole Mods folder to the desktop and see if the problems persists in your game.