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Sims 4 keeps crashing when accessing the Gallery

by rin_tokki

Original Post

Re: Sims 4 keeps crashing after update

★★★★★ Novice

Though I’m sorry to hear you all are dealing with this issue, I’m VERY happy to hear that I’m not the only one who’s been having this problem! Hopefully we see a fix soon 😂

Message 41 of 84 (423 Views)

Gallery Closes Sims 4 When Trying to Open

[ Edited ]
★★★★ Novice

I keep trying to go onto the Gallery but every time it will begin to load then close my current game.

I have tried repairing the game and I have made sure it is the most up to date version but nothing seems to work and it's very frustrating. 

I'm also playing from a MacBook Pro

Message 42 of 84 (392 Views)

Re: Sims 4 keeps crashing after update

★★★★★ Novice

Out of curiosity, is this happening to everyone else specifically with the News tab of the Gallery, as it is with me, or are people having the problem with other tabs as well?

Message 43 of 84 (397 Views)

Re: Sims 4 keeps crashing after update

★ Apprentice
@ajduckie For me it's all of the tabs :/
Message 44 of 84 (388 Views)

Re: Gallery Closes Sims 4 When Trying to Open

@Kkxls - I've moved your post to the Mac forum thread on this issue. Please see this post for a possible workaround while EA works on the problem.

I do not work for EA. I just volunteer to help other players. You can help others too! If a post solved your issue, click the Accept As Solution button. Was a post helpful to you? Click the +XP button to let them know

Message 45 of 84 (351 Views)

Gallery crashing

★★ Newbie

Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number?
What expansions, game packs, and stuff packs do you have installed? All except vampires
Steps: How can we find the bug ourselves? Test opening the gallery while playing
What happens when the bug occurs? The game crashes and I get a notification that the game has crashed
What do you expect to see? The gallery opens and I can use it
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The last big update where the graphics to the cover of the Sims 4 changed - that update gave me this bug.

Gallery is crashing 90% of the time, it works 1 every 10 times (actually, not exadurating). When it does work, I can enter the gallery over and over again - it just takes 10 tries to find the one that will work and stay open. I've tried clicking on different things in the gallery, I've tried opening and closing quickly and opening again - nothing else works. I don't have any Mods and my iMac is update date 10.14.6. I repaired Sims 4 and that did not help. 

Message 46 of 84 (359 Views)

Re: Gallery crashing

@capgunchaisson Moving this to the mac forum for troubleshooting help with this.

Happy Gaming


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.

Important Threads

Message 47 of 84 (350 Views)

Re: Sims 4 keeps crashing when accessing the Gallery

★★★★ Novice

Has this been solved? I'm on Macbook Pro 15 & just lost an entires day play due to this.

Message 48 of 84 (250 Views)

Re: Sims 4 keeps crashing when accessing the Gallery


Did you save?

Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 49 of 84 (246 Views)

Re: Sims 4 keeps crashing when accessing the Gallery

★★★★ Novice

I have the same problem 50% of the time it's so annoying, please fix it !! I'm also playing on a MacBook Pro (2015). 

Message 50 of 84 (200 Views)

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