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Sims 4 keeps crashing when accessing the Gallery

by rin_tokki
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Original Post

Re: Game crashing when connecting to internet on Gallery while gaming

[ Edited ]

@adduapina 

 

You need to hit the Reply button, not the Quick Reply button to add files:

 

Screenshot 2019-07-25 at 20.43.54.png


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
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Message 21 of 275 (1,423 Views)

Re: Game crashing when connecting to internet on Gallery while gaming

★★ Guide
@Bluebellflora That is what I did. I add the file, press submit and it throws me back to composing.
Message 22 of 275 (1,417 Views)

Re: Game crashing when connecting to internet on Gallery while gaming

@adduapina 

 

Is the file showing up as attached?

 

Screenshot 2019-07-25 at 22.34.07.png


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 23 of 275 (1,404 Views)

Re: Game crashing when connecting to internet on Gallery while gaming

★★ Guide
@Bluebellflora Yes, before I click submit. Then it disappears.
Message 24 of 275 (1,383 Views)

Re: Game crashing when connecting to internet on Gallery while gaming

EA Sims Team

@adduapina 

 

Could you try sending it to me through private message, either attached, or copy and pasted into the message?

Message 25 of 275 (1,349 Views)

Re: Game crashing when connecting to internet on Gallery while gaming

EA Sims Team

@adduapina 

 

I have it now.  Thank you!

Message 26 of 275 (1,342 Views)

Re: Game crashing when connecting to internet on Gallery while gaming

★★ Guide
@SimQARobo I've sent you a PM with pasted text from the file.
Message 27 of 275 (1,340 Views)

Re: Game crashing when connecting to internet on Gallery while gaming

EA Sims Team

Update: The team has been able to reproduce this issue.  Thanks for the information, everyone.

Message 28 of 275 (1,189 Views)

My game keeps crashing when I use the gallery

★★★ Novice

My game keeps crashing when I try to use the gallery. I have no mods or cc, I repaired my game, deleted the localthumbcache.package, and it's still crashing. Can anyone help??

Message 29 of 275 (1,174 Views)

Re: My game keeps crashing when I use the gallery

@Bella62702

Moved your post to this thread on the issue affecting some Mac users. EA are aware, no fix yet although you may find it starts working by itself again.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 30 of 275 (1,159 Views)
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