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Sims 4 keeps crashing when accessing the Gallery

by rin_tokki
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Re: game crashing when trying to access gallery

★★★ Novice

@SimQARobo 

but i can’t even access my library, when I try to go directly to my library by turning off online features access, my game still ends up crashing. I can’t access the gallery nor my library...

Message 141 of 154 (352 Views)
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Re: game crashing when trying to access gallery

EA Sims Team

@moniaesme 

 

Do you happen to have a lastCrash.txt in \Documents\Electronic Arts\The Sims 4\ ?

If so, would you mind sharing it?

 

You can either attach it to a post on this thread, or in a private message directly to me.

Message 142 of 154 (324 Views)
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Re: game crashing when trying to access gallery

★★★★★ Novice
@SimQARobo My library crashes as well, so downloading from the web gallery may not help. Gallery, News page, Library. I can access the library for maybe a minute before the game crashes, so I've been able to access a couple things as long as I go super fast.
Message 143 of 154 (292 Views)
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Re: game crashing when trying to access gallery

★★★ Novice

@SimQARobo 

 

i just sent it you via private message

Message 144 of 154 (265 Views)
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After the most recent patch, my game crashes when accessing the gallery

★ Novice

After the most recent patch on January 16th, my game crashes after accessing the gallery. I tried accessing the gallery multiple times, and my game crashed every time. Is anyone else having this issue? I know the gallery caused this problem before, but it was fixed in the December update. It seems to be back. 

Message 145 of 154 (255 Views)
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Re: game crashing when trying to access gallery

EA Sims Team

@moniaesme 

 

Thank you Standard smile

Message 146 of 154 (248 Views)
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Re: game crashing when trying to access gallery

EA Sims Team

@ellenmayberry 

 

Do you happen to have a lastCrash.txt in \Documents\Electronic Arts\The Sims 4\ ?

If so, would you mind sharing it?

 

You can either attach it to a post on this thread, or in a private message directly to me.

Message 147 of 154 (247 Views)
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Re: After the most recent patch, my game crashes when accessing the gallery

[ Edited ]

@pixelatedwaffles

Moved your post into this thread. Do you have a LastCrash.txt file you can upload for @SimQARobo? Either attach here or send to him via a PM.



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Message 148 of 154 (218 Views)
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Re: game crashing when trying to access gallery

[ Edited ]
★★★★★ Novice

@SimQARobo Couldn't attach the document either in a reply or a PM, but here's the info from it:

(CM: Added info in spoiler tag. Click to expand)

Spoiler
<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>2352c9a124800c345e16f6d3</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2020-01-09 09:49:47</createtime><buildsignature>Local.Unknown.Unknown.1.59.73.1220-1.200.000.432.Release</buildsignature><systemconfig></systemconfig><categoryid> 0xf4baa0</categoryid><stack> 0xf4baa0 0x4b5d 0x04 0x5b6a6 0x2420d 0x6368e 0xa5d9 0x121b 0x109c 0x111cbfe 0x194396e 0x1943d85 0xe07ca9 0x1951be0 0x1951a3e 0xfdc445 0xe447e8 0x3545 0x2282 0x2261 0x657cb 0x5a810 0x5a3bc 0x59f02</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 104.02<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0x4bebcb10<br />Origin Version: 10,5,58,36192<br />Modded: True<br />SystemInfo: Mac OS X Version 10.14.6 (Build 18G1012) GPU: Intel Iris Graphics 6100 macOS Metal driver 0.0.0.0<br />(baseaddr) 0x10e1e0000,'The Sims 4' 0x7fff67290000,'libsystem_platform.dylib' 0x0,'' 0x7fff670f3000,'libsystem_c.dylib' 0x7fff670f3000,'libsystem_c.dylib' 0x7fff3fcb1000,'Metal' 0x7fff3fcb1000,'Metal' 0x7fff32ba1000,'AppleIntelBDWGraphicsMTLDriver' 0x7fff32ba1000,'AppleIntelBDWGraphicsMTLDriver' 0x10e1e0000,'The Sims 4' 0x10e1e0000,'The Sims 4' 0x10e1e0000,'The Sims 4' 0x10e1e0000,'The Sims 4' 0x10e1e0000,'The Sims 4' 0x10e1e0000,'The Sims 4' 0x10e1e0000,'The Sims 4' 0x10e1e0000,'The Sims 4' 0x10e1e0000,'The Sims 4' 0x10e1e0000,'The Sims 4' 0x10e1e0000,'The Sims 4' 0x7fff3d390000,'Foundation' 0x7fff3b10c000,'CoreFoundation' 0x7fff3b10c000,'CoreFoundation' 0x7fff3b10c000,'CoreFoundation'(/baseaddr)</contextdata></report>

 

Message 149 of 154 (172 Views)
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Re: game crashing when trying to access gallery

EA Sims Team

@ellenmayberry 

 

Thank you!

Message 150 of 154 (121 Views)
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