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Sims 4 keeps crashing when accessing the Gallery

by rin_tokki
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Re: Sims 4 keeps crashing when accessing the Gallery

★★★★ Novice
@Bluebellflorarin_tokki I find that if I plan on adding something from the gallery, it’s best to open the gallery on the main menu, then the game won’t crash when I click the gallery in game. I always save before entering the gallery anyway though... it’s very frustrating.
Message 91 of 154 (363 Views)
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Re: Game crashes when I open the gallery

[ Edited ]
★★★ Apprentice

I’m having the same issue. If I am in game, and open the library it crashes. The only work-around I found was if I open the gallery before I go into game mode - from the main menu. I have a mid 2012 MacBook Pro - running Catalina. 

Message 92 of 154 (305 Views)
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Re: Game crashes when I open the gallery

@southaltan

Hey Standard smile Can you try the suggestion here about deleting a specific file then repairing the game - https://answers.ea.com/t5/Technical-Issues-Mac/Sims-4-keeps-crashing-when-accessing-the-Gallery/m-p/...


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 93 of 154 (290 Views)
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game crashing when trying to access gallery

[ Edited ]
★★★★ Novice

Whenever I try to access the gallery, it does not matter if I have been playing for hours or if the main menu just finished loading, if I click to open the gallery the game ends up crashing instantly. 

 

I have tried repairing the game, deleting and reinstalling, removing mods folder, updating my mac, and have restarted my mac and now I don't know what else to do. 

 

Thank you. Heart

Message 94 of 154 (375 Views)
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Re: game crashing when trying to access gallery

★★★★ Apprentice
@babygirlyg Have you tried moving your game files and generating a new game folder?
Message 95 of 154 (370 Views)
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Re: game crashing when trying to access gallery

★★★★ Novice

I'm not exactly sure how to do that lol. 

Message 96 of 154 (366 Views)
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Re: game crashing when trying to access gallery

★★★★ Apprentice
@babygirlyg That's okay! Just move your Sims 4 folder to another folder, then launch the game and see if it still happens. If it works, you can move your save games into the saves folder in the new Sims 4 folder.
Message 97 of 154 (357 Views)
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Re: game crashing when trying to access gallery

★★★★ Novice

What exactly do you mean by moving the folder to another folder? like do I make a whole new folder? 

Message 98 of 154 (348 Views)
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Re: game crashing when trying to access gallery

★★★★ Apprentice
@babygirlyg If you move your current Sims 4 folder to another folder (Pictures, Documents, etc.) and launch the game, a new Sims 4 folder will automatically generate in the Electronic Arts folder.
I will warn you though, when you first launch the game after you've moved the folder, your saves will not show up, which is to be expected. If you successfully have access to the Gallery, you can move your saves back into your saves folder in the new Sims 4 folder.
Message 99 of 154 (344 Views)
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Re: game crashing when trying to access gallery

[ Edited ]
★★★★ Novice

OH lol, thanks I now understand and I tried it but sadly it still didn't work. Frown

Message 100 of 154 (337 Views)
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