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Sims 4 keeps crashing when accessing the Gallery

by rin_tokki
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Original Post

Re: Sims 4 keeps crashing when accessing the Gallery

@cooldood555 

 

 

Did you try the suggestion in my previous post?

 

  1. Right click on the Sims 4 in your Applications folder and select Show Package Contents
  2. Navigate to Contents > Frameworks
  3. Drag the EAWebKit.so file to the Trash
  4. Open Origin, right click on the game in your Games Library and select Repair Game


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 71 of 91 (467 Views)

Re: Opening the Gallery Crashes My Game Sims 4

★★★★ Novice
@EA_LannaSimQARobo The problem is when I want to download something from My Library into my game. Adding stuff to My Library from the Gallery is all fine and good, but is pretty useless while we wait for this bug to be cleared up. This has been going on for months, and we've had several patches since it started. Is there any hope of a resolution kicking in soon?

Thanks!!!
Message 72 of 91 (450 Views)

Re: Sims 4 keeps crashing when accessing the Gallery

★★★★ Novice
@Bluebellflora I can't FIND The Sims 4 in my Applications folder. I can see it in my Launchpad, but my Search function can't find the app. I tried to do this today and it's like it's nowhere to be found. Any ideas as to where it might be hiding on a 2015 MacBook Pro? I can see The Sims 3 and Origin, just no The Sims 4. :-(
Message 73 of 91 (447 Views)

Re: Sims 4 keeps crashing when accessing the Gallery

@MamaKatz_cck

It may be installed in your user Applications folder, not the system one. Look in Macintosh HD⁩ ▸ ⁨Users⁩ ▸ ⁨[your user account] ▸ ⁨Applications⁩


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 74 of 91 (433 Views)

Re: Sims 4 keeps crashing when accessing the Gallery

★★★★ Novice
@Bluebellflora Yep, you were right, of course!!
Message 75 of 91 (419 Views)

Re: Sims 4 keeps crashing when accessing the Gallery

@MamaKatz_cck

Lol, I'm often not but sometimes get lucky :D


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 76 of 91 (416 Views)

Re: Sims 4 keeps crashing when accessing the Gallery

★★★★ Novice
@Bluebellflora It seems to have worked—at least for attempt #1!!!
Message 77 of 91 (409 Views)

Re: Sims 4 keeps crashing when accessing the Gallery

@MamaKatz_cck

Trashing the EAWebKit file then updating? Yay!


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 78 of 91 (406 Views)

Re: Sims 4 keeps crashing when accessing the Gallery

★★★★ Novice

Operating System: macOS Mojave (10.14.5)
Model: iMac (Retina 5K, 27-inch, 2017)
Processor: 3.4 GHz Intel Core i5
Memory: 16 GB 2400 MHz DDR4
Graphics: Radeon Pro 570 4 GB

Hello, this is my first post on here so I'm sorry for the inconvenience if I'm not doing this right? There is no comment box on the bottom of the page so I apologize for using the reply button.

But I'm also having such bad issues with the game crashing once getting into the gallery. My game seemed to have been so messed up because of the update before this most recent one. It has not been the same since then. I have both taken out the webkit file and repaired the game multiple times, still does nothing. I even completely wiped out the game and then re-downloaded it, still having issues. I used to have cc in my game but it kept corrupting the files even though they are all updated. Sometimes I wouldn't have a problem with the cc during one run, then next time I play it crashes in the gallery. No idea why that would even happen when the cc was cleared last play. I've never had that issue before. It's still doing this while having no cc.

I'm at a loss here because I feel like I cannot play this game any longer, as I use the gallery a lot. I have no idea how to make it work like how it used to. 

Message 79 of 91 (374 Views)

Re: Sims 4 keeps crashing when accessing the Gallery

@natsubreeze

Is your Mac user account an Administrator account? Could you set up another admin account on your Mac, load a new game in that account and see if you can access the gallery?


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 80 of 91 (334 Views)
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