October 2019
Hi, apologies for this late response. Yes, my account is the administrator. I did what you said and it did indeed load the gallery without any problems. I did not try to load it up with cc on that account, however. My second issue is now with the game itself and how it keeps corrupting my cc. It will crash at the gallery even with cc that it previously had cleared as fine. Do you happen to have any advice on how I can stop this? Or what I should do? Never in my years of playing the sims has this ever happened to me. The update before this recent one really wrecked everything.
October 2019
October 2019
It started to do it now. I took out all of my cc and repaired the game + got rid of webkit but it even then crashed at the gallery. So I did a complete wipe out of the game and also origin. I followed your instructions from your blog. Afterwards the game started up and did not crash at the gallery with both my previous saves and tray folders included (because I thought it was some corrupted files in the tray folder but it turned out not to be true). I started to put cc back my mods folder when it again crashed at the gallery. These same cc files I have were cleared when I played it last. I can't understand what is corrupting them still.
October 2019
October 2019
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.56.55.1220
What expansions, game packs, and stuff packs do you have installed? island living, get famous, seasons, cats and dogs, city living, get together, get to work, Strangerville, jungle adventure, parenthood, vampires, dine out, spa day, outdoor retreat, Moschino, my first pet, laundry day, toddler, bowling, vintage glamour, backyard, kids room, romantic garden, movie hangout, spooky, cool kitchen, perfect patio, luxury party, holiday celebration, & Grim's ghoulish guitar
Steps: How can we find the bug ourselves? Enter the Sims 4 Gallery
What happens when the bug occurs? The game crashes as soon as I go into the gallery, I cannot open the community page, my own library or anything in the gallery.
What do you expect to see? A functioning gallery.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
After the game crashes, I will try to re-enter the game and a couple of the game will crash a few times while loading the start/main menu screens.
October 2019
I would like to add that I am able to upload to the gallery, but I cannot open the gallery page.
October 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
November 2019
I am also having this issue. My game crashes every time I open the gallery. I'm on a Mac.
November 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
November 2019