My game keeps crashing when I use the gallery

by bellsburgers
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Original Post

Re: Game crashing when connecting to internet on Gallery while gaming

[ Edited ]

@adduapina 

 

You need to hit the Reply button, not the Quick Reply button to add files:

 

Screenshot 2019-07-25 at 20.43.54.png


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Message 21 of 356 (3,415 Views)

Re: Game crashing when connecting to internet on Gallery while gaming

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@Bluebellflora That is what I did. I add the file, press submit and it throws me back to composing.
Message 22 of 356 (3,409 Views)

Re: Game crashing when connecting to internet on Gallery while gaming

@adduapina 

 

Is the file showing up as attached?

 

Screenshot 2019-07-25 at 22.34.07.png


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Message 23 of 356 (3,396 Views)

Re: Game crashing when connecting to internet on Gallery while gaming

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@Bluebellflora Yes, before I click submit. Then it disappears.
Message 24 of 356 (3,375 Views)

Re: Game crashing when connecting to internet on Gallery while gaming

EA Sims Team

@adduapina 

 

Could you try sending it to me through private message, either attached, or copy and pasted into the message?


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Message 25 of 356 (3,341 Views)

Re: Game crashing when connecting to internet on Gallery while gaming

EA Sims Team

@adduapina 

 

I have it now.  Thank you!


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Message 26 of 356 (3,334 Views)

Re: Game crashing when connecting to internet on Gallery while gaming

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@SimQARobo I've sent you a PM with pasted text from the file.
Message 27 of 356 (3,332 Views)

Re: Game crashing when connecting to internet on Gallery while gaming

EA Sims Team

Update: The team has been able to reproduce this issue.  Thanks for the information, everyone.


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Message 28 of 356 (3,181 Views)
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My game keeps crashing when I use the gallery

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My game keeps crashing when I try to use the gallery. I have no mods or cc, I repaired my game, deleted the localthumbcache.package, and it's still crashing. Can anyone help??

Message 29 of 356 (3,165 Views)

Re: My game keeps crashing when I use the gallery

@bellsburgers

Moved your post to this thread on the issue affecting some Mac users. EA are aware, no fix yet although you may find it starts working by itself again.

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