July 2019
@crinrictThanks for moving this to the right section
So the specs:
Mac OS High Sierra 10.13.6
MacBook Pro (Retina, 15-inch, Late 2013)
2 GHz Intel Core i7
8 GB 1600 MHz DDR3
Intel Iris Pro 1536 MB
July 2019
I dunno if this is the same issue that I have, but I've made a topic here.
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.53.115.1220
What expansions, game packs, and stuff packs do you have installed? All of them.
Steps: How can we find the bug ourselves? Try to connect to internet while the game is on.
What happens when the bug occurs? While I am playing and open the gallery sometimes it does not recognize my internet connection. Then when it asks to connect or stay offline the game crashes. This happens only occasionally if I am connected through Origin while starting to play, but if the internet freezes/stops working while playing it occurs again.
What do you expect to see? I expect to be able to connect while playing without the game crashing.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure, I think it was the latest (July 16th 2019 patch)
Playing on:
Mac OS High Sierra 10.13.6
MacBook Pro (Retina, 15-inch, Late 2013)
2 GHz Intel Core i7
8 GB 1600 MHz DDR3
Intel Iris Pro 1536 MB
July 2019
July 2019
July 2019
July 2019 - last edited July 2019
@rin_tokki
Could you please post your full specs. as asked for in the link I posted. You may not think it's necessary but I promise you it is
Set up a new user account on your Mac and start a new, clean game in that account to see how it performs. Turn off your wifi and disable the antivirus too. Make sure Origin in-game is disabled in the Origin settings and the game properties.
July 2019
Hello.
For anyone encountering a crash (without mods), do you happen to have a lastCrash txt in your \Documents\Electronic Arts\The Sims 4\ folder? If so, could you send that file, either attached to a post, or sent to me through private message?
tagging @adduapina @rin_tokki @krisbextor
This account is no longer accepting Direct Messages. If you need to send a Direct Message, please send it to TheSimsDirect. Thank you.
July 2019 - last edited July 2019
I'm having trouble attaching the requested file to this post. I found the file, but can't seem to be able to send it through here. I am trying to add the file to the post and everything works as usual until I click "submit" and then I'm just back at the compose new message page. Any help? Tips?
July 2019
@adduapina wrote:I'm having trouble attaching the requested file to this post. I found the file, but can't seem to be able to send it through here. I am trying to add the file to the post and everything works as usual until I click "submit" and then I'm just back at the compose new message page. Any help? Tips?
Is it possible to copy the text in fhe file here or is the whole file needed?
July 2019
I’m also experiencing crashing when attempting to go to gallery. Only when attempting to access the gallery do I crash. If I repair the game, I’ll work for a little while and then crash again.
The crashing only started yesterday.
My game is modded for some saves, but I remove all mods and cc for other saves like my let’s play. I still experience the crashing issue on my vanilla game when attempting to access to the gallery.