Sims 4 keeps crashing on Mac?

by theyellowbok
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Sims 4 keeps crashing on Mac?

★★★ Newbie

Hey guys, I hope you're all doing well despite the uncertainty behind the times we are currently living in.

I downloaded the Sims 4 because you know.. quarantine and I think I've earned it after studying for four years at university. It was working well for a day, but it keeps crashing when I try to load a household. I can go on Create A Sim, I can choose a world but as soon as I start to play with a specific household, it loads for some time with the Sims icon spinning and then it freezes and then crashes and goes back to my Mac homescreen. 

 

  Model Name: MacBook Pro

  Model Identifier: MacBookPro9,2

  Processor Name: Intel Core i5

  Processor Speed: 2.5 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache (per Core): 256 KB

  L3 Cache: 3 MB

  Hyper-Threading Technology: Enabled

  Memory: 4 GB

  Boot ROM Version: 226.0.0.0.0

  SMC Version (system): 2.2f44

  Serial Number (system): C1MN43Z8DTY3

  Hardware UUID: D63BF196-CC5E-5EF8-A2A8-564CFD4C5D75

  Sudden Motion Sensor:

  State: Enabled

Many thanks in advance, thanks for reading!

 

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Re: Sims 4 keeps crashing on Mac?

@theyellowbok 

 

That's not all the relevant info unfortunately. Please can you provide more. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...


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