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sims 4 not workin

by EmsBetist
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Re: Glitch and keeps crashing

@Jessica2625

Thanks. I've merged your thread into this El Capitan one. You need to update your Mac to 10.13.6 High Sierra or later to fix the issue. You can update to Catalina via the Mac App Store or High Sierra - https://support.apple.com/en-gb/HT208969 or Mojave - https://support.apple.com/en-us/HT210190

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 131 of 158 (208 Views)
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Re: Video card doesn’t meet requirements

★★★ Novice

I think I'm having the same issue - I run on OS X El Capitan, version 10.11.6, with an AMD Radeon R9 M380 2048 Mb, and I'm seriously struggling to just get the game to load my save, let alone be able to actually play. Objects aren't loading correctly, very glitchy, lots of stretching of objects as well. I've tried uninstalling and reinstalling origin, as well as redownloading sims 4 itself, and no such luck. 

Message 132 of 158 (178 Views)
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Re: Video card doesn’t meet requirements

@hailster1992

I've merged your post into this ongoing thread. Your issue is El Capitan. Please upgrade to 10.13.6 High Sierra or later to get back into your game.

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 133 of 158 (159 Views)
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Re: sims 4 November 2019 crashing Mac

★★★ Novice

@Bluebellflora It worked! Thank you so much. My game is working perfectly.

Message 134 of 158 (148 Views)
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Re: sims 4 November 2019 crashing Mac

@kelly_johnson89

Lovely Standard smile I've merged your posts into this thread on the El Capitan issues to keep them all in one focused thread - thanks for confirming it worked, really helpful.

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Please do not PM me unless I ask you to
Message 135 of 158 (124 Views)
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sims 4 not workin

★ Novice

2 days ago I've bought the Sims 4 for my mac and I haven't had the opportunity to play it once because it keeps crashing when starting up. I've checked al my specifications and my macbook pro should run it on high specs. I want to either play it or get a refund but getting in touch with EA seems to be a pain in the *. Anybody knows what to do? I've attached a video so you can see how weird the game is acting.

Message 136 of 158 (172 Views)
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Re: sims 4 not workin

Hero
@EmsBetist Moving this to the mac forum for troubleshooting

Could you please provide your specs as described here: https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 137 of 158 (161 Views)
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Re: sims 4 not workin

[ Edited ]
★ Novice

Hi @crinrict , thanks for the reply. These are the specs:

WhatsApp Image 2020-04-01 at 12.23.44.jpeg

Message 138 of 158 (133 Views)
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Re: sims 4 not workin

@EmsBetist

Thanks for the info Standard smile I've merged your thread into this one on your issue. You need to update your Mac to 10.13.6 High Sierra or later to get back into your game. You can update to Catalina through the Mac App Store or:

High Sierra - https://support.apple.com/en-us/HT208969

Mojave - https://support.apple.com/en-gb/HT210190

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to
Message 139 of 158 (78 Views)
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Re: Screen Flickering

★★★ Novice

I am running on the same OS, I tried to troubleshoot the sims 3 and uninstalled and reinstalled origin now it says I need to upgrade my OS but i am on El Cap 10.11.6 MacPro.  I have been trying to fix for a few days.  I did not patch, cleared the cache and downloads.  Any advice?  I have read all the threads and tried everything.  Sierra says it is no longer available in US.  Please help, please kindly help...anyone.

Message 140 of 158 (58 Views)
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