Unable to start: The Sims™ 4 is already running. [ed35e0ea:29f00e76:000000

[15kswa]

OH MY GOD THANK YOU SO MUCH!!! I have been searching for an answer for hours and this is the ONLY answer that worked!!!!! Bless you, you are a godsend

[QueenOfRugratzX4]

@DizzyDee-K OMG life saver I've been working on this for weeks now I can finally can start playing again with my original family. So Thank you Thank you for your comment!!!!!

[glasb0r03va]

I don't understand I haven't been able to go on sims for 3 weeks plz help me 

I have a Mac so can't do the thing on pc 

I NEED HELP 

NOW 

PLZ 

XXX

[Bluebellflora]

@glasb0r03va

I need a lot of things but I find that shouting (typing in all caps) and demanding doesn't always get me what I want.

What 'thing' on a PC are you referring to?

What is the exact problem you are having?

[Majakirkedal]

Hey I have the same problem, I just bought sims 4 a week ago, I have been playing 3 times, and now it says "the game is already running". I have tried repairing it in origin, that didn't help. I moved the sims 4 folder (I found in electronic arts) to my desktop, and it worked. But now I have to start all over. Nothing was saved. I can only play a couple times in the new game, before it starts saying "the game is already running" again. In that way I have to start over every third time. Can you please help me? 

[MacMittens100]

thank you!!! 

[Bluebellflora]

@Majakirkedal

Which language are you playing the game in?

[kelseygarnett26]

@DizzyDee-K Please help. I put the folder in the trash as someone told me to do, but then I removed it from the trash and put it on desktop. Then I pressed on the folder and my sims now works but now all of my game and sims have gone. I have tried to put that folder back into documents where another EA folder is but it just goes into it and doesn't replace the new folder. Please help I'm not sure what to do and everything has disappeared.

[Bluebellflora]

@kelseygarnett26

You have to replace the newly created Sims 4 folder in the Electronic Arts folder with the old one you moved. But that may bring the error back.

[shellyshear]

Where is the EA folder located?