Sims 4 game still crashing after crash fix update (Mac)

by Simerrings
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Original Post

Sims 4 game still crashing after crash fix update (Mac)

★★★ Novice

I have updated my Sims 4 game for the crash fix and it still crashes even after I fully restarted Origin, even repaired Sims 4 more than five times, turned the volume off, cleared the cache, and even removed my mods as I thought that was the issue but to my surprise, it still crashes when it loads is there any fix? ( I play on Mac )

Message 1 of 8 (505 Views)

Re: Sims 4 game still crashing after crash fix update (Mac)

@Simerrings

IS there a lastCrash file in the Sims 4 folder from when it last crashed? Please attach to a post here if you have one. You will need to open in TextEdit first and remove the XML from the first line.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Message 2 of 8 (471 Views)

Re: Sims 4 game still crashing after crash fix update (Mac)

★★★ Novice

Hello, yes I do have a last crash exception! (sorry the first one was a mistake I've now deleted the XML on this one!)

Message 3 of 8 (439 Views)

Re: Sims 4 game still crashing after crash fix update (Mac)

[ Edited ]

@Simerrings

Thanks. Can you please move your Mods folder to the desktop, trash the localthumbcache.package file in the Sims 4 folder and see if it now works. Your game is still showing as having Mods/CC being used.


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Please do not PM me unless I ask you to, I won't reply
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Message 4 of 8 (422 Views)

Re: Sims 4 game still crashing after crash fix update (Mac)

★★★ Novice

Okay I moved the mods folder to the desktop and deleted the localthumbcache but it still crashes on the loading screen.

Message 5 of 8 (401 Views)

Re: Sims 4 game still crashing after crash fix update (Mac)

★★★ Novice
@Simerrings I also have a new crash exception from this time
Message 6 of 8 (384 Views)

Re: Sims 4 game still crashing after crash fix update (Mac)

@Simerrings

Can you please attach it.

Have you moved the whole Sims 4 folder to the desktop and tried a new clean game?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 7 of 8 (373 Views)

Re: Sims 4 game still crashing after crash fix update (Mac)

★★★ Novice

Hello! I turned my wifi off and then turned it back on in the middle of loading my game and it worked, but thank you for helping me!

Message 8 of 8 (369 Views)