Sims 4 game not loading

[JpAvaTj101517]

This has been happening since the Nov 2020 update. My sims will load all the way to the world, I click on a family I want to play and it completely exits out to my home screen on the computer. I called EA and their directions did not work (repair game, clear cache, etc). Second time I called they said there is a glitch in the game and that they are working on it. It’s been 2 weeks. I really just want to play my game this isn’t fair!!!!! 

[Bluebellflora]

@JpAvaTj101517

Definitely not CC/Mod related? Try this super repair - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...