Re: Sims 4 crashing on startup

by Bluebellflora
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Sims 4 crashing on startup

★ Novice

sims 4 all of a sudden started crashing and will barely get past the startup screen. so I ended up removing ALL my cc and tray files, and i'm still having the same problem, I use a MacBook Air, and I have never had a problem like this until now, it'll get past the plumbob spinning around the sims 4 logo but as soon as the loading screen comes up it shuts out and I get a error saying Sims 4 quit unexpectedly. ive tried almost everything and nothing seems to stop It from crashing, and even If I do get past the loading screen my CAS doesn't load in and it just stays as a white screen and I have to end up force quitting. any tips?

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Re: Sims 4 crashing on startup

@AnilahNicole 

 

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

 

Can you also please try this basic troubleshooting to create a new Sims 4 folder for a clean game - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...


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